Call Center Representative Jobs in Canton, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Animal and Customer Care Associate - Detroit
- Detroit, MI (21 miles from Canton, MI)
- 16 hours ago
- Detroit, MI (21 miles from Canton, MI)
- 16 hours ago
Job Title: Animal and Customer Care Associate Location: Detroit, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
- Farmington Hills, MI (12 miles from Canton, MI)
- 17 hours ago
- Farmington Hills, MI (12 miles from Canton, MI)
- 17 hours ago
Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future....
- Ann Arbor, MI (19 miles from Canton, MI)
- 22 hours ago
- Ann Arbor, MI (19 miles from Canton, MI)
- 22 hours ago
How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the...
Call Center Representative - Livonia, MI
- Livonia, MI (6 miles from Canton, MI)
- 1 day ago
- Livonia, MI (6 miles from Canton, MI)
- 1 day ago
Description & Requirements Maximus is hiring a Customer Service Representative in Livonia, MI! This is a full-time, on-site position where you'll assist callers by providing case updates and...
TEKsystems Call Center Representative - (MI ONLY) in Canton , Michigan This is a fully remote call center role supporting pharmacy operations for a major pharmaceutical retailer!...
Remote Work- Ypsilanti, MI (11 miles from Canton, MI)
- 1 day ago
- Ypsilanti, MI (11 miles from Canton, MI)
- 1 day ago
Skills & Qualifications Must Haves: -1+ year of call center experience Team Members must have and maintain Broadband Internet Service (High Speed Internet connection)....
Remote WorkAnimal and Customer Care Associate - Westland
- Westland, MI (5 miles from Canton, MI)
- 2 days ago
- Westland, MI (5 miles from Canton, MI)
- 2 days ago
Job Title: Animal and Customer Care Associate Location: Westland, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
Parking Call Center Representative
- Detroit, MI (21 miles from Canton, MI)
- 6 days ago
- Detroit, MI (21 miles from Canton, MI)
- 6 days ago
Job Summary: The Call Center Representative is responsible for answering the telephones/parking kiosk support calls during events throughout the District Detroit, ensuring guest can find and gain access...
- Auburn Hills, MI (23 miles from Canton, MI)
- 7 days ago
- Auburn Hills, MI (23 miles from Canton, MI)
- 7 days ago
JOB DETAILS Job Details Contact Center Agent Tier 2 Job Code Number 284870041 Job Description Contact Center Agent Tier 2 The office is currently located in Auburn Hills and relocating to...
Call Center Representative - Park Medical, Southfield - McLaren Careers
- Southfield, MI (15 miles from Canton, MI)
- 20 days ago
- Southfield, MI (15 miles from Canton, MI)
- 20 days ago
The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required....
Call Center Representative - Park Medical, Southfield
- Southfield, MI (15 miles from Canton, MI)
- 21 days ago
- Southfield, MI (15 miles from Canton, MI)
- 21 days ago
The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required....
- Ann Arbor, MI (19 miles from Canton, MI)
- 22 days ago
- Ann Arbor, MI (19 miles from Canton, MI)
- 22 days ago
ESSENTIAL JOB FUNCTIONS: The following job functions may not be the responsibility of all Call Center Representative I's....
- Auburn Hills, MI (23 miles from Canton, MI)
- 30+ days ago
- Auburn Hills, MI (23 miles from Canton, MI)
- 30+ days ago
JOB DETAILS Job Details Call Center Agent Job Code Number 278513790 Job Description Call Center Agent - Full and Part Time Comerica Oaktec Building (Free Parking) Hour of Operations 8am-9pm...
- Dearborn, MI (15 miles from Canton, MI)
- 30+ days ago
- Dearborn, MI (15 miles from Canton, MI)
- 30+ days ago
Automotive Tech Call Center Specialist Job in Dearborn, Michigan, Auto Marketing Job opening in Dearborn, Michigan with Campbell Marketing & Communications, Automotive Job in Dearborn, Michigan,...
Call Center Agents Needed - Livonia, MI
- Livonia, MI (6 miles from Canton, MI)
- 45+ days ago
- Livonia, MI (6 miles from Canton, MI)
- 45+ days ago
The ideal candidate will have previous call center experience, be tech savvy, and able to work on site, which will align successfully in the organization....
Demographic Data for Canton, MI
Moving to Canton, MI? Find some basic demographic data about Canton, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Canton, MI
Highest Education Level
Call Center Representatives in Canton, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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