Call Center Representative Jobs in North Billerica, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 27 Jobs

Call Center Representative

Somerville, MA (16 miles from North Billerica, MA)
8 hours ago

Somerville, MA (16 miles from North Billerica, MA)
8 hours ago

We are seeking a Call Center Representative to serve as a vital resource for patients and their families, ensuring seamless access to online healthcare tools....

Practice Representative - Call Center

Boston, MA (18 miles from North Billerica, MA)
15 hours ago

Boston, MA (18 miles from North Billerica, MA)
15 hours ago

When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. This position is located at 1 Brookline Place. The Department of Anesthesia, Critical...

Call Center Associate

Northborough, MA (24 miles from North Billerica, MA)
17 hours ago

Northborough, MA (24 miles from North Billerica, MA)
17 hours ago

Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....

Remote Work

Practice Representative - Call Center

Brookline, MA (18 miles from North Billerica, MA)
1 day ago

Brookline, MA (18 miles from North Billerica, MA)
1 day ago

Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, youre making a...

Call Center Specialist

Salem, MA (19 miles from North Billerica, MA)
1 day ago

Salem, MA (19 miles from North Billerica, MA)
1 day ago

Job Listing ID: 4227249 Job Title: Call Center Specialist Application Deadline: Open Until FilledJob Location: Salem Date Posted: 03/07/2025Hours Worked Per Week: 40 Shift: Day Shift Duration of...

Call Center Agent

Dorchester, MA (20 miles from North Billerica, MA)
4 days ago

Dorchester, MA (20 miles from North Billerica, MA)
4 days ago

Requirements: High school diploma/GED. 1 year of experience in a community health center and/or a professional or business environment, previous Call Center experience desired....

CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean Boston University

Boston, MA (18 miles from North Billerica, MA)
4 days ago

Boston, MA (18 miles from North Billerica, MA)
4 days ago

CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean Job Description CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean Category Boston University Medical...

CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean

Boston, MA (18 miles from North Billerica, MA)
4 days ago

Boston, MA (18 miles from North Billerica, MA)
4 days ago

The Client Support II position is part of the GSDM IT team. They report to the Service Desk Manager. Their primary role is to support the GSDM IT clients and the technology they use in their day...

Call Center Operator

Boston, MA (18 miles from North Billerica, MA)
5 days ago

Boston, MA (18 miles from North Billerica, MA)
5 days ago

Call Center Operator remote type Onsite locations Jamaica Plain-MA time type Part time posted on Posted 2 Days Ago job requisition id RQ4009363 Site: Brigham and Women's Faulkner Hospital, Inc. At...

Bilingual Call Center Representative 4pm-9pm

Bedford, MA (4 miles from North Billerica, MA)
5 days ago

Bedford, MA (4 miles from North Billerica, MA)
5 days ago

Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center....

Fares Call Center Representative

Boston, MA (18 miles from North Billerica, MA)
6 days ago

Boston, MA (18 miles from North Billerica, MA)
6 days ago

Fares Call Center Representative Boston, MA 3 Months Communicate verbally or in writing the progress of issue resolution....

Consumer Services Specialist (Call Center- start date of 4/7)

Boston, MA (18 miles from North Billerica, MA)
11 days ago

Boston, MA (18 miles from North Billerica, MA)
11 days ago

We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The Consumer Services Specialist is responsible for delivering the Unparalleled Customer...

Jr. Call Center Agent

Leominster, MA (24 miles from North Billerica, MA)
12 days ago

Leominster, MA (24 miles from North Billerica, MA)
12 days ago

Qualifications: High School Diploma or equivalent required Prior call center experience preferred Excellent listening and communication skills both written and verbal Must be able to maintain confidentiality...

SolutionHealth - Call Center Rep - Nashua Campus Call Center - Per Diem

Nashua, NH (14 miles from North Billerica, MA)
14 days ago

Nashua, NH (14 miles from North Billerica, MA)
14 days ago

Come work at the best place to give and receive care! Job Description: 8 Prospect Street Nashua NH The Southern NH Health Call Center is a 24 hour a day, 7 day a week department. This is a per...

Call Center Representative - 2nd Shift

Salem, NH (16 miles from North Billerica, MA)
18 days ago

Salem, NH (16 miles from North Billerica, MA)
18 days ago

Call Center Representative - 2nd Shift A company that offers health care management programs is looking for a Call Center Representative. This is a temp to hire opportunity in Salem, NH....

View all 27 jobs

Demographic Data for North Billerica, MA

Moving to North Billerica, MA? Find some basic demographic data about North Billerica, MA below.

Median Age

Average Household Income

Home Value vs Household Income in North Billerica, MA

Local

National

Total Population

11,430

Number of Businesses

402

City Size

Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in North Billerica, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in North Billerica, MA offer the following education background

High School or GED

33.1%

Bachelor's Degree

24.9%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in North Billerica, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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