Call Center Representative Jobs in North Billerica, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative- Boston Logan Airport
- Boston, MA (18 miles from North Billerica, MA)
- 3 days ago
- Boston, MA (18 miles from North Billerica, MA)
- 3 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
- Northborough, MA (24 miles from North Billerica, MA)
- 3 days ago
- Northborough, MA (24 miles from North Billerica, MA)
- 3 days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkCall Center Representative - Lawrence
- Lawrence, MA (11 miles from North Billerica, MA)
- 8 days ago
- Lawrence, MA (11 miles from North Billerica, MA)
- 8 days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
Senior Contact Center Representative - Business Banking Support
- Boston, MA (18 miles from North Billerica, MA)
- 9 days ago
- Boston, MA (18 miles from North Billerica, MA)
- 9 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Boston, MA (18 miles from North Billerica, MA)
- 9 days ago
- Boston, MA (18 miles from North Billerica, MA)
- 9 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Call Center Specialist II-40 Hours, Evenings
- Leominster, MA (24 miles from North Billerica, MA)
- 11 days ago
- Leominster, MA (24 miles from North Billerica, MA)
- 11 days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
HRES Contact Center Representative I - REMOTE
- Boston, MA (18 miles from North Billerica, MA)
- 11 days ago
- Boston, MA (18 miles from North Billerica, MA)
- 11 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkReceptionist / Call Center Representative
- Boston, MA (18 miles from North Billerica, MA)
- 14 days ago
- Boston, MA (18 miles from North Billerica, MA)
- 14 days ago
About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”) Our mission is to manage and safeguard the State's public deposits and investments through sound business...
Sr. Client Relations Specialist
- Boston, MA (18 miles from North Billerica, MA)
- 16 days ago
- Boston, MA (18 miles from North Billerica, MA)
- 16 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
- Cambridge, MA (15 miles from North Billerica, MA)
- 19 days ago
- Cambridge, MA (15 miles from North Billerica, MA)
- 19 days ago
Center Representative position at River City Science Academy....
Call Center Representative - High Call Volume
- Boston, MA (18 miles from North Billerica, MA)
- 20 days ago
- Boston, MA (18 miles from North Billerica, MA)
- 20 days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
- Wakefield, MA (12 miles from North Billerica, MA)
- 22 days ago
- Wakefield, MA (12 miles from North Billerica, MA)
- 22 days ago
This role requires at least 1 year of call center experience....
- Belmont, MA (13 miles from North Billerica, MA)
- 25 days ago
- Belmont, MA (13 miles from North Billerica, MA)
- 25 days ago
Call Center Representative I page is loaded Call Center Representative I remote type Onsite locations Belmont-MA time type Full time posted on Posted 2 Days Ago job requisition id RQ4011954 Site: The...
- Dorchester, MA (20 miles from North Billerica, MA)
- 45+ days ago
- Dorchester, MA (20 miles from North Billerica, MA)
- 45+ days ago
Requirements: High school diploma/GED. 1 year of experience in a community health center and/or a professional or business environment, previous Call Center experience desired....
Triage Specialist/ Call Center Specialist II, Crisis Services - FSW
- Leominster, MA (24 miles from North Billerica, MA)
- 60+ days ago
- Leominster, MA (24 miles from North Billerica, MA)
- 60+ days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Demographic Data for North Billerica, MA
Moving to North Billerica, MA? Find some basic demographic data about North Billerica, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in North Billerica, MA
Highest Education Level
Call Center Representatives in North Billerica, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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