Call Center Representative Jobs in Hyannis, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent/Office Admininstrative Assistant
- Wareham, MA (22 miles from Hyannis, MA)
- 15 days ago
- Wareham, MA (22 miles from Hyannis, MA)
- 15 days ago
Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance This is a M-F part time position (5 hour shifts between hours of 8a-5p) with the potential to transition...
- South Yarmouth, MA (5 miles from Hyannis, MA)
- 15 days ago
- South Yarmouth, MA (5 miles from Hyannis, MA)
- 15 days ago
Nauset Disposal is looking for a Call Center Representative to join our team for the summer season in South Yarmouth, MA. Schedule is Monday through Friday, 8:00am to 5:00pm....
- Plymouth, MA (23 miles from Hyannis, MA)
- 18 days ago
- Plymouth, MA (23 miles from Hyannis, MA)
- 18 days ago
At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives....
Demographic Data for Hyannis, MA
Moving to Hyannis, MA? Find some basic demographic data about Hyannis, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hyannis, MA
Highest Education Level
Call Center Representatives in Hyannis, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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