Call Center Representative Jobs in Silver Spring, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 28 Jobs

Client Support Specialist

Annapolis, MD (24 miles from Silver Spring, MD)
12 hours ago

Annapolis, MD (24 miles from Silver Spring, MD)
12 hours ago

Xerox Client Support Specialist in Annapolis , Maryland Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...

Remote Work

Bilingual Outbound Call Center Rep - Remote

Alexandria, VA (14 miles from Silver Spring, MD)
1 day ago

Alexandria, VA (14 miles from Silver Spring, MD)
1 day ago

We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....

Remote Work

Call Center Representative $20/hr Laurel, MD

Laurel, MD (8 miles from Silver Spring, MD)
4 days ago

Laurel, MD (8 miles from Silver Spring, MD)
4 days ago

Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...

Call Center Representative - Full Time

Arlington, VA (10 miles from Silver Spring, MD)
7 days ago

Arlington, VA (10 miles from Silver Spring, MD)
7 days ago

SUMMARY: National Capital Treatment & Recovery, formerly Phoenix House in Arlington, VA is a nonprofit substance abuse treatment program. We are hiring a Full-Time Welcome Center Specialist. This...

Customer Care Associate - Dispatching - (25-CC-600012-079)

Washington, DC (9 miles from Silver Spring, MD)
7 days ago

Washington, DC (9 miles from Silver Spring, MD)
7 days ago

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...

Call Center Specialist

Sterling, VA (22 miles from Silver Spring, MD)
8 days ago

Sterling, VA (22 miles from Silver Spring, MD)
8 days ago

Job Title: Call Center Specialist (Dispatching) Location: Dulles, VA Shifts Available: 1st Shift: 8:00 AM 5:00 PM 2nd Shift: 2:00 PM 10:30 PM Schedule Options: SundayThursday or TuesdaySaturday...

Call Center Representative

Rockville, MD (8 miles from Silver Spring, MD)
8 days ago

Rockville, MD (8 miles from Silver Spring, MD)
8 days ago

Call Center Representative Rockville, MD Type: Contract Category: Administrative Reference ID: 10028054 Shortcut: qkGS3O Position: Call Center Representative Location: Rockville, MD Pay: $18-$22 Hour...

Bilingual (Spanish) Contact Center Agent - Junior (Tier 1)

Vienna, VA (14 miles from Silver Spring, MD)
9 days ago

Vienna, VA (14 miles from Silver Spring, MD)
9 days ago

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)....

Contact Center Agent - Junior (Tier 1)

Vienna, VA (14 miles from Silver Spring, MD)
9 days ago

Vienna, VA (14 miles from Silver Spring, MD)
9 days ago

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)....

Bilingual Spanish Call Center Customer Service Representative

Washington, DC (9 miles from Silver Spring, MD)
9 days ago

Washington, DC (9 miles from Silver Spring, MD)
9 days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Member Service Specialist (Call Center)

Herndon, VA (20 miles from Silver Spring, MD)
12 days ago

Herndon, VA (20 miles from Silver Spring, MD)
12 days ago

preferred Minimum 2 years' customer service experience Customer service experience, with banking, credit union, or call center experience preferred Demonstrated strong attention to detail Ability to...

Consumer Services Specialist (Call Center- start date of 4/7)

Annapolis, MD (24 miles from Silver Spring, MD)
12 days ago

Annapolis, MD (24 miles from Silver Spring, MD)
12 days ago

UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Annapolis , Maryland We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...

Call Center Agent DARCARS Automotive Group

Rockville, MD (8 miles from Silver Spring, MD)
12 days ago

Rockville, MD (8 miles from Silver Spring, MD)
12 days ago

DARCARS Automotive Group is now hiring an Automotive Call Center Agent - Service Department Embark on an opportunity that leads to career growth! We're looking for Call Center Agents to be the...

Call Center Representative $43K-$50K Falls Church, VA

Falls Church, VA (13 miles from Silver Spring, MD)
12 days ago

Falls Church, VA (13 miles from Silver Spring, MD)
12 days ago

Qualifications: A bachelor's degree is preferred, but not required. 1+ year of hands-on customer service or call center experience required. Medical or insurance call center experience is a plus!...

Call Center Representative

Washington, DC (9 miles from Silver Spring, MD)
12 days ago

Washington, DC (9 miles from Silver Spring, MD)
12 days ago

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our D.C. location....

View all 28 jobs

Demographic Data for Silver Spring, MD

Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Silver Spring, MD

Local

National

Total Population

307,175

Number of Businesses

5,518

City Size

Large

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Silver Spring, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Silver Spring, MD offer the following education background

High School or GED

33.1%

Bachelor's Degree

25.0%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Silver Spring, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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