Call Center Representative Jobs in Silver Spring, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Bilingual
- Greenbelt, MD (7 miles from Silver Spring, MD)
- 2 days ago
- Greenbelt, MD (7 miles from Silver Spring, MD)
- 2 days ago
Qualifications Minimum Requirements: Bilingual in Spanish R equired High school diploma or equivalent Minimum 1 year of experience in customer service Prior call center experience preferred...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (18 miles from Silver Spring, MD)
- 2 days ago
- Hanover, MD (18 miles from Silver Spring, MD)
- 2 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Call Center Representative $22/hr-$24/hr
- Arlington, VA (10 miles from Silver Spring, MD)
- 2 days ago
- Arlington, VA (10 miles from Silver Spring, MD)
- 2 days ago
The ideal candidate will have previous Salesforce and call center experience, with a preference for healthcare. Are you interested? Apply today!...
Sr Email/Chat Contact Center Representative - Banking Support
- Annapolis, MD (24 miles from Silver Spring, MD)
- 4 days ago
- Annapolis, MD (24 miles from Silver Spring, MD)
- 4 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Senior Contact Center Representative - Business Banking Support
- Annapolis, MD (24 miles from Silver Spring, MD)
- 4 days ago
- Annapolis, MD (24 miles from Silver Spring, MD)
- 4 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkCall Center Rep- Primary Care/Genetics/Gastro
- Silver Spring, MD
- 4 days ago
- Silver Spring, MD
- 4 days ago
Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community...
- Laurel, MD (8 miles from Silver Spring, MD)
- 6 days ago
- Laurel, MD (8 miles from Silver Spring, MD)
- 6 days ago
Call Center RepresentativeAt Panda Exteriors, were looking for an experienced and energetic Sales-Oriented Call Center Representative to join our growing team!...
Call Center Rep - Center of Cancer and Blood Disorders
- Silver Spring, MD
- 8 days ago
- Silver Spring, MD
- 8 days ago
Location: Silver Spring, MD Remote: No Schedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30...
HRES Contact Center Representative I - REMOTE
- Washington, DC (9 miles from Silver Spring, MD)
- 8 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 8 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Annapolis Junction, MD (13 miles from Silver Spring, MD)
- 9 days ago
- Annapolis Junction, MD (13 miles from Silver Spring, MD)
- 9 days ago
CSR-041025 Call Center Representative Customer Service...
Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide...
Location: Silver Spring, MD Remote: No Schedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30...
- Annapolis, MD (24 miles from Silver Spring, MD)
- 22 days ago
- Annapolis, MD (24 miles from Silver Spring, MD)
- 22 days ago
One (1) year of call center experience in a medical practice. Driving/Travel: The employee must have reliable transportation....
- Washington, DC (9 miles from Silver Spring, MD)
- 24 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 24 days ago
Qualifications Required Qualifications: Required Experience: BA/BS and a minimum of 3 years of full time (40 hours a week) call center experience. Experience can be substituted for education....
- Washington, DC (9 miles from Silver Spring, MD)
- 24 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 24 days ago
Qualifications Required Qualifications: Required Experience: BA/BS and a minimum of 6 years of full time (40 hours a week) call center experience. Experience can be substituted for education....
Demographic Data for Silver Spring, MD
Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Silver Spring, MD
Highest Education Level
Call Center Representatives in Silver Spring, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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