Call Center Representative Jobs in Greenbelt, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Baltimore, MD (24 miles from Greenbelt, MD)
- 17 hours ago
- Baltimore, MD (24 miles from Greenbelt, MD)
- 17 hours ago
Client Relations Specialist Baltimore, MD Simply Put, A Great Place to Work Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure...
Call Center Specialist I-Neurology
- Baltimore, MD (24 miles from Greenbelt, MD)
- 1 day ago
- Baltimore, MD (24 miles from Greenbelt, MD)
- 1 day ago
Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position....
Call Center Operator - Healthcare
- Baltimore, MD (24 miles from Greenbelt, MD)
- 2 days ago
- Baltimore, MD (24 miles from Greenbelt, MD)
- 2 days ago
Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...
Contact Center Representative - Full-time - Maryland
- Hanover, MD (14 miles from Greenbelt, MD)
- 2 days ago
- Hanover, MD (14 miles from Greenbelt, MD)
- 2 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Call Center Specialist III - Family Medicine
- Baltimore, MD (24 miles from Greenbelt, MD)
- 4 days ago
- Baltimore, MD (24 miles from Greenbelt, MD)
- 4 days ago
Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position....
Qualifications Minimum Requirements: Bilingual in Spanish R equired High school diploma or equivalent Minimum 1 year of experience in customer service Prior call center experience preferred...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (14 miles from Greenbelt, MD)
- 5 days ago
- Hanover, MD (14 miles from Greenbelt, MD)
- 5 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Call Center Representative $22/hr-$24/hr
- Arlington, VA (14 miles from Greenbelt, MD)
- 5 days ago
- Arlington, VA (14 miles from Greenbelt, MD)
- 5 days ago
The ideal candidate will have previous Salesforce and call center experience, with a preference for healthcare. Are you interested? Apply today!...
Sr Email/Chat Contact Center Representative - Banking Support
- Annapolis, MD (17 miles from Greenbelt, MD)
- 7 days ago
- Annapolis, MD (17 miles from Greenbelt, MD)
- 7 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Senior Contact Center Representative - Business Banking Support
- Annapolis, MD (17 miles from Greenbelt, MD)
- 7 days ago
- Annapolis, MD (17 miles from Greenbelt, MD)
- 7 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkCall Center Rep- Primary Care/Genetics/Gastro
- Silver Spring, MD (7 miles from Greenbelt, MD)
- 7 days ago
- Silver Spring, MD (7 miles from Greenbelt, MD)
- 7 days ago
Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community...
- Laurel, MD (6 miles from Greenbelt, MD)
- 9 days ago
- Laurel, MD (6 miles from Greenbelt, MD)
- 9 days ago
Call Center RepresentativeAt Panda Exteriors, were looking for an experienced and energetic Sales-Oriented Call Center Representative to join our growing team!...
Call Center Rep - Center of Cancer and Blood Disorders
- Silver Spring, MD (7 miles from Greenbelt, MD)
- 11 days ago
- Silver Spring, MD (7 miles from Greenbelt, MD)
- 11 days ago
Location: Silver Spring, MD Remote: No Schedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30...
HRES Contact Center Representative I - REMOTE
- Washington, DC (11 miles from Greenbelt, MD)
- 11 days ago
- Washington, DC (11 miles from Greenbelt, MD)
- 11 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Annapolis Junction, MD (9 miles from Greenbelt, MD)
- 12 days ago
- Annapolis Junction, MD (9 miles from Greenbelt, MD)
- 12 days ago
CSR-041025 Call Center Representative Customer Service...
Demographic Data for Greenbelt, MD
Moving to Greenbelt, MD? Find some basic demographic data about Greenbelt, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Greenbelt, MD
Highest Education Level
Call Center Representatives in Greenbelt, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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