Call Center Representative Jobs in Catonsville, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 26 Jobs

Call Center Representative

Middle River, MD (18 miles from Catonsville, MD)
1 day ago

Middle River, MD (18 miles from Catonsville, MD)
1 day ago

Insight Global Call Center Representative in Middle River , Maryland Job Description A client of Insight Global is looking for a Call Center Representatives to sit fully onsite in Middle River, MD....

Brokerage Client Support Specialist

Lutherville Timonium, MD (13 miles from Catonsville, MD)
1 day ago

Lutherville Timonium, MD (13 miles from Catonsville, MD)
1 day ago

Are you an organized, detail-oriented professional with a background in financial services or brokerage? Do you thrive in a fast-paced environment where client experience and process improvement...

Part-Time Account Service Representative (Call Center) - Outbound (162ASRO1)

Baltimore, MD (6 miles from Catonsville, MD)
2 days ago

Baltimore, MD (6 miles from Catonsville, MD)
2 days ago

QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...

Customer Care Associate

Baltimore, MD (6 miles from Catonsville, MD)
2 days ago

Baltimore, MD (6 miles from Catonsville, MD)
2 days ago

Join the Team at Landers Appliance as a Full-Time Customer Care Associate! PERKS! Work for an employer who demands and rewards excellence, AND cares about YOU! Flexible work arrangements to fit...

Call Center Representative $20/hr Laurel, MD

Laurel, MD (13 miles from Catonsville, MD)
3 days ago

Laurel, MD (13 miles from Catonsville, MD)
3 days ago

Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...

Call Center Operator - Healthcare

Baltimore, MD (6 miles from Catonsville, MD)
3 days ago

Baltimore, MD (6 miles from Catonsville, MD)
3 days ago

Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...

Call Center Representative -- SALES

Hunt Valley, MD (16 miles from Catonsville, MD)
6 days ago

Hunt Valley, MD (16 miles from Catonsville, MD)
6 days ago

Sunrise Group is a growing company looking to hire individuals who are interested in pursuing a career in the Finance industry. We work in direct correspondence with a separate mortgage company,...

Temporary Call Center Representative (Salisbury) (Taxpayer Services Division) - #25-005361-0005

Baltimore, MD (6 miles from Catonsville, MD)
7 days ago

Baltimore, MD (6 miles from Catonsville, MD)
7 days ago

GRADE Temporary Call Center Representative - $18.00/hour LOCATION OF POSITION Temporary Call Center Representative - $18.00/hour POSITION DUTIES Do you enjoy helping people and have good customer service...

Call Center Specialist

Baltimore, MD (6 miles from Catonsville, MD)
7 days ago

Baltimore, MD (6 miles from Catonsville, MD)
7 days ago

resolution....

Call Center Operator - Adult & Peds Clinic

Baltimore, MD (6 miles from Catonsville, MD)
7 days ago

Baltimore, MD (6 miles from Catonsville, MD)
7 days ago

Summary Responsibilities The Call Center Operator / Practice Communication Coordinator is also responsible for sending out new patient packets, scanning documents, working work queues (WQs),...

Consumer Services Specialist (Call Center- start date of 4/7)

Annapolis, MD (21 miles from Catonsville, MD)
11 days ago

Annapolis, MD (21 miles from Catonsville, MD)
11 days ago

UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Annapolis , Maryland We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...

Client Relations Specialist

Sparks Glencoe, MD (19 miles from Catonsville, MD)
12 days ago

Sparks Glencoe, MD (19 miles from Catonsville, MD)
12 days ago

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...

Call Center Representative

Greenbelt, MD (19 miles from Catonsville, MD)
13 days ago

Greenbelt, MD (19 miles from Catonsville, MD)
13 days ago

Qualifications Minimum Requirements: Bilingual in Spanish Required High school diploma or equivalent Minimum 1 year of experience in customer service Prior call center experience preferred...

Call Center Representative

Silver Spring, MD (21 miles from Catonsville, MD)
13 days ago

Silver Spring, MD (21 miles from Catonsville, MD)
13 days ago

This position is located in Silver Spring, MS. Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with...

Contact Center Agent

Hyattsville, MD (24 miles from Catonsville, MD)
19 days ago

Hyattsville, MD (24 miles from Catonsville, MD)
19 days ago

La Clínica del Pueblo Job Description Job Title: Contact Center Agent Department: Patient Services Supervisor: Health Center Manager Location: On-Site Hyattsville, MD Classification: Non-Exempt...

View all 26 jobs

Demographic Data for Catonsville, MD

Moving to Catonsville, MD? Find some basic demographic data about Catonsville, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Catonsville, MD

Local

National

Total Population

50,418

Number of Businesses

1,173

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Catonsville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Catonsville, MD offer the following education background

High School or GED

33.1%

Bachelor's Degree

25.0%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Catonsville, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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