Call Center Representative Jobs in Bowie, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 36 Jobs

Bilingual Outbound Call Center Rep - Remote

Alexandria, VA (21 miles from Bowie, MD)
16 hours ago

Alexandria, VA (21 miles from Bowie, MD)
16 hours ago

We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....

Remote Work

Call Center Specialist

Rockville, MD (23 miles from Bowie, MD)
1 day ago

Rockville, MD (23 miles from Bowie, MD)
1 day ago

Client Overview: This position is for a call center representative supporting OUR CLIENT, which offers a variety of benefits, including health, dental, vision, prescription, and life insurance for participants...

Part-Time Account Service Representative (Call Center) - Outbound (162ASRO1)

Baltimore, MD (21 miles from Bowie, MD)
2 days ago

Baltimore, MD (21 miles from Bowie, MD)
2 days ago

QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...

Customer Care Associate

Baltimore, MD (21 miles from Bowie, MD)
2 days ago

Baltimore, MD (21 miles from Bowie, MD)
2 days ago

Join the Team at Landers Appliance as a Full-Time Customer Care Associate! PERKS! Work for an employer who demands and rewards excellence, AND cares about YOU! Flexible work arrangements to fit...

Call Center Representative $20/hr Laurel, MD

Laurel, MD (10 miles from Bowie, MD)
3 days ago

Laurel, MD (10 miles from Bowie, MD)
3 days ago

Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...

Call Center Operator - Healthcare

Baltimore, MD (21 miles from Bowie, MD)
3 days ago

Baltimore, MD (21 miles from Bowie, MD)
3 days ago

Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...

Call Center Representative - Full Time

Arlington, VA (20 miles from Bowie, MD)
6 days ago

Arlington, VA (20 miles from Bowie, MD)
6 days ago

SUMMARY: National Capital Treatment & Recovery, formerly Phoenix House in Arlington, VA is a nonprofit substance abuse treatment program. We are hiring a Full-Time Welcome Center Specialist. This...

Call Center Representative

Washington, DC (17 miles from Bowie, MD)
6 days ago

Washington, DC (17 miles from Bowie, MD)
6 days ago

Job Title: Call Center Representative Location with zip code: Washington, DC Duration: FTE Job Description: Work duties are performed remotely except on site presence is requested....

Customer Care Associate - Dispatching - (25-CC-600012-079)

Washington, DC (17 miles from Bowie, MD)
6 days ago

Washington, DC (17 miles from Bowie, MD)
6 days ago

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...

Temporary Call Center Representative (Salisbury) (Taxpayer Services Division) - #25-005361-0005

Baltimore, MD (21 miles from Bowie, MD)
7 days ago

Baltimore, MD (21 miles from Bowie, MD)
7 days ago

GRADE Temporary Call Center Representative - $18.00/hour LOCATION OF POSITION Temporary Call Center Representative - $18.00/hour POSITION DUTIES Do you enjoy helping people and have good customer service...

Call Center Representative

Rockville, MD (23 miles from Bowie, MD)
7 days ago

Rockville, MD (23 miles from Bowie, MD)
7 days ago

Call Center Representative Rockville, MD Type: Contract Category: Administrative Reference ID: 10028054 Shortcut: qkGS3O Position: Call Center Representative Location: Rockville, MD Pay: $18-$22 Hour...

Call Center Specialist

Baltimore, MD (21 miles from Bowie, MD)
7 days ago

Baltimore, MD (21 miles from Bowie, MD)
7 days ago

resolution....

Call Center Operator - Adult & Peds Clinic

Baltimore, MD (21 miles from Bowie, MD)
7 days ago

Baltimore, MD (21 miles from Bowie, MD)
7 days ago

Summary Responsibilities The Call Center Operator / Practice Communication Coordinator is also responsible for sending out new patient packets, scanning documents, working work queues (WQs),...

Bilingual Spanish Call Center Customer Service Representative

Washington, DC (17 miles from Bowie, MD)
8 days ago

Washington, DC (17 miles from Bowie, MD)
8 days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Consumer Services Specialist (Call Center- start date of 4/7)

Annapolis, MD (10 miles from Bowie, MD)
11 days ago

Annapolis, MD (10 miles from Bowie, MD)
11 days ago

UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Annapolis , Maryland We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...

View all 36 jobs

Demographic Data for Bowie, MD

Moving to Bowie, MD? Find some basic demographic data about Bowie, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Bowie, MD

Local

National

Total Population

105,550

Number of Businesses

1,773

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Bowie, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Bowie, MD offer the following education background

High School or GED

33.1%

Bachelor's Degree

25.0%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Bowie, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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