Call Center Representative Jobs in Highland Heights, KY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 16 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 16 days ago
We are currently seeking a full-time, office-based Call Center Assistant to join our Phase 1 Unit Call Center team. This position will be part of a team focused on recruiting participants for our...
Healthcare Call Center Specialist
- Mason, OH (24 miles from Highland Heights, KY)
- 17 days ago
- Mason, OH (24 miles from Highland Heights, KY)
- 17 days ago
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. Were fueled by our vision to create a healthier world. How? Our global team of more than...
Dividend - Call Center Customer Service Agent
- Newport, KY (4 miles from Highland Heights, KY)
- 22 days ago
- Newport, KY (4 miles from Highland Heights, KY)
- 22 days ago
center experience required High school graduate or equivalent Able to multi-task while providing accurate, efficient and exceptional service Excellent communication skills and a positive demeanor Proven...
Medical Call Center Agent (Part-time, Mon & Tues, 1st shift)
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 30+ days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 30+ days ago
Center experience preferred A day in the life of a HSO Medical Call Center Agent: Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to...
Call Center Customer Service Agent-5
- Newport, KY (4 miles from Highland Heights, KY)
- 30+ days ago
- Newport, KY (4 miles from Highland Heights, KY)
- 30+ days ago
center experience required High school graduate or equivalent Able to multi-task while providing accurate, efficient and exceptional service Excellent communication skills and a positive demeanor Proven...
Demographic Data for Highland Heights, KY
Moving to Highland Heights, KY? Find some basic demographic data about Highland Heights, KY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Highland Heights, KY
Highest Education Level
Call Center Representatives in Highland Heights, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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