Call Center Representative Jobs in Indianapolis, IN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Benefits: As an Associate, youll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance...
Xerox Client Support Specialist in Indianapolis , Indiana Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department...
Remote WorkCall Center Customer Service Representative - Medical (remote)
- Indianapolis, IN
- 3 days ago
- Indianapolis, IN
- 3 days ago
WHO WE ARE: Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal,...
Remote WorkFull-Time Associate Call Center Representative
- Plainfield, IN (17 miles from Indianapolis, IN)
- 3 days ago
- Plainfield, IN (17 miles from Indianapolis, IN)
- 3 days ago
The Associate Call Center Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs....
Consumer Services Specialist (Call Center- start date of 4/7)
- Indianapolis, IN
- 12 days ago
- Indianapolis, IN
- 12 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Indianapolis , Indiana We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
- Noblesville, IN (22 miles from Indianapolis, IN)
- 30+ days ago
- Noblesville, IN (22 miles from Indianapolis, IN)
- 30+ days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 6,7 DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE : The primary purpose of this position is...
Job Description IAA, an RB Global Inc. Company is seeking a Total Loss Customer Care Associate to join our team. This position can be located anywhere in the United States. Occasional travel to a...
Call Center Representative - Indianapolis, IN
- Indianapolis, IN
- 90+ days ago
- Indianapolis, IN
- 90+ days ago
Summary As a Call Center Representative - Indianapolis, IN at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of...
Demographic Data for Indianapolis, IN
Moving to Indianapolis, IN? Find some basic demographic data about Indianapolis, IN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Indianapolis, IN
Highest Education Level
Call Center Representatives in Indianapolis, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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