Call Center Representative Jobs in Evansville, IN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Dental Call Center Specialist - Dental Services - Part Time - Days
- Evansville, IN
- 7 days ago
- Evansville, IN
- 7 days ago
Dental Call Center Specialist - Dental Services - Part Time - Days ProMedica - 3.2 Evansville, IN Job Details Part-time Estimated: $29.1K - $48.4K a year 23 hours ago Benefits Dental insurance...
Job Title: Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs....
Administrative Lead 988 Specialist - Call Center
- Owensboro, KY (21 miles from Evansville, IN)
- 26 days ago
- Owensboro, KY (21 miles from Evansville, IN)
- 26 days ago
Ensures that call center operations comply with all legal, regulatory, and accreditation requirements, including confidentiality standards, HIPAA regulations, and organizational policies....
- Owensboro, KY (21 miles from Evansville, IN)
- 26 days ago
- Owensboro, KY (21 miles from Evansville, IN)
- 26 days ago
988 Specialist - Call Center Location: Owensboro, KY Description: Job Summary: The 988 Specialist is responsible for providing immediate, confidential, and compassionate support to individuals in...
Call Center Agent - Full Time (Onsite)
- Newburgh, IN (8 miles from Evansville, IN)
- 30+ days ago
- Newburgh, IN (8 miles from Evansville, IN)
- 30+ days ago
Start your career with Heritage Federal Credit Union! Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members...
Demographic Data for Evansville, IN
Moving to Evansville, IN? Find some basic demographic data about Evansville, IN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Evansville, IN
Highest Education Level
Call Center Representatives in Evansville, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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