Call Center Representative Jobs in Carmel, IN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Customer Service Representative - Medical (remote)
- Indianapolis, IN (14 miles from Carmel, IN)
- 2 days ago
- Indianapolis, IN (14 miles from Carmel, IN)
- 2 days ago
WHO WE ARE: Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal,...
Remote WorkFull-Time Associate Call Center Representative
- Plainfield, IN (23 miles from Carmel, IN)
- 2 days ago
- Plainfield, IN (23 miles from Carmel, IN)
- 2 days ago
The Associate Call Center Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs....
Consumer Services Specialist (Call Center- start date of 4/7)
- Indianapolis, IN (14 miles from Carmel, IN)
- 11 days ago
- Indianapolis, IN (14 miles from Carmel, IN)
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Indianapolis , Indiana We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
- Noblesville, IN (13 miles from Carmel, IN)
- 30+ days ago
- Noblesville, IN (13 miles from Carmel, IN)
- 30+ days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
- Indianapolis, IN (14 miles from Carmel, IN)
- 30+ days ago
- Indianapolis, IN (14 miles from Carmel, IN)
- 30+ days ago
POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 6,7 DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE : The primary purpose of this position is...
Total Loss Customer Care Associate
- Indianapolis, IN (14 miles from Carmel, IN)
- 60+ days ago
- Indianapolis, IN (14 miles from Carmel, IN)
- 60+ days ago
Job Description IAA, an RB Global Inc. Company is seeking a Total Loss Customer Care Associate to join our team. This position can be located anywhere in the United States. Occasional travel to a...
Call Center Representative - Indianapolis, IN
- Indianapolis, IN (14 miles from Carmel, IN)
- 90+ days ago
- Indianapolis, IN (14 miles from Carmel, IN)
- 90+ days ago
Summary As a Call Center Representative - Indianapolis, IN at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of...
Demographic Data for Carmel, IN
Moving to Carmel, IN? Find some basic demographic data about Carmel, IN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Carmel, IN
Highest Education Level
Call Center Representatives in Carmel, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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