Call Center Representative Jobs in Wheaton, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 34 Jobs

Call Center Representative

Hinsdale, IL (10 miles from Wheaton, IL)
moments ago

Hinsdale, IL (10 miles from Wheaton, IL)
moments ago

Call Center Representative UChicago AdventHealth Great Lakes Hinsdale Cardiology All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Career...

Will Call Specialist

Addison, IL (7 miles from Wheaton, IL)
10 hours ago

Addison, IL (7 miles from Wheaton, IL)
10 hours ago

Position at Parts Town Will Call Specialist See What Were All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little...

Medical Contact Center Agent (Bilingual English/Spanish)

Chicago, IL (24 miles from Wheaton, IL)
16 hours ago

Chicago, IL (24 miles from Wheaton, IL)
16 hours ago

STATEMENT OF PURPOSE: The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact...

Call Center Agent

Chicago, IL (24 miles from Wheaton, IL)
1 day ago

Chicago, IL (24 miles from Wheaton, IL)
1 day ago

center experience required Strong communication and problem-solving skills Ability to thrive in a fast-paced, metrics-driven environment Comfortable navigating multiple systems and software platforms...

Bilingual Call Center Agent

Carol Stream, IL (4 miles from Wheaton, IL)
2 days ago

Carol Stream, IL (4 miles from Wheaton, IL)
2 days ago

Escalate non-routine inquiries to senior call center representatives as needed. Participate in team meetings and contribute recommendations for process improvements....

BPO Customer Care Associate

Chicago, IL (24 miles from Wheaton, IL)
4 days ago

Chicago, IL (24 miles from Wheaton, IL)
4 days ago

Req ID: 314115 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...

Customer Care Associate

Romeoville, IL (15 miles from Wheaton, IL)
6 days ago

Romeoville, IL (15 miles from Wheaton, IL)
6 days ago

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...

Call Center Representative

Chicago, IL (24 miles from Wheaton, IL)
6 days ago

Chicago, IL (24 miles from Wheaton, IL)
6 days ago

As a critical member of the care team in a Patient-Centered Medical Home (PCMH) model, the Call Center Representative ensures efficient scheduling, accurate communication of appointment details, and...

Call Center Representative-Part Time

Chicago, IL (24 miles from Wheaton, IL)
8 days ago

Chicago, IL (24 miles from Wheaton, IL)
8 days ago

Qualifications: High school diploma required; bachelor's degree preferred. 3+ years of experience in call center operations, with at least 1-2 years in a leadership role....

Call Center Associate

Chicago, IL (24 miles from Wheaton, IL)
8 days ago

Chicago, IL (24 miles from Wheaton, IL)
8 days ago

LaSalle Network is teaming up with a cutting-edge entertainment and technology company to find top-tier talent for their expanding team! If you're passionate about pop culture, gaming, streaming,...

Call Center Customer Service Representstive-Bilingual

Chicago, IL (24 miles from Wheaton, IL)
8 days ago

Chicago, IL (24 miles from Wheaton, IL)
8 days ago

Call Center experience in a healthcare related organization is preferred....

Call Center Customer Service Admissions Specialist

Lisle, IL (4 miles from Wheaton, IL)
10 days ago

Lisle, IL (4 miles from Wheaton, IL)
10 days ago

We have multiple openings for Admissions Service Representatives in a call center environment to join our client's growing team! If you're someone that believes in the positive impact of...

Call Center Agent

Chicago, IL (24 miles from Wheaton, IL)
11 days ago

Chicago, IL (24 miles from Wheaton, IL)
11 days ago

SCR Medical Transportation LLC We are hiring for the following onsite shifts at $17.00/hour: Second shift: 2:15PM-10:45PM Overnight: 10:00PM-6:30AM The Customer Service Representative will provide...

Bi-lingual Call Center Representative (English/Spanish) 100% remote

Chicago, IL (24 miles from Wheaton, IL)
11 days ago

Chicago, IL (24 miles from Wheaton, IL)
11 days ago

We are currently seeking a Bi-lingual Call Center Representative (English/Spanish) 100% remote to join our team in Chicago, Illinois (US-IL), United States (US). 100% remote position Responsibilities...

Remote Work

Customer Care Associate

Chicago, IL (24 miles from Wheaton, IL)
11 days ago

Chicago, IL (24 miles from Wheaton, IL)
11 days ago

Combined Insurance, a Chubb Company, is seeking a Customer Care Associate join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has...

View all 34 jobs

Demographic Data for Wheaton, IL

Moving to Wheaton, IL? Find some basic demographic data about Wheaton, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Wheaton, IL

Local

National

Total Population

60,436

Number of Businesses

1,664

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Wheaton, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Wheaton, IL offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Wheaton, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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