Call Center Representative Jobs in Libertyville, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

ULINE- Call Center Representative

  • Camp Lake, WI (20 miles from Libertyville, IL)
  • 6 days ago
  • Camp Lake, WI (20 miles from Libertyville, IL)
  • 6 days ago

Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...

Customer Service Representative

  • Bristol, WI (19 miles from Libertyville, IL)
  • 6 days ago
  • Bristol, WI (19 miles from Libertyville, IL)
  • 6 days ago

Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...

Will Call Specialist

  • Addison, IL (24 miles from Libertyville, IL)
  • 12 hours ago
  • Addison, IL (24 miles from Libertyville, IL)
  • 12 hours ago

Position at Parts Town Will Call Specialist See What Were All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little...

Call-Center Representative- USABLUEBOOK (Waukegan, IL)

  • Pleasant Prairie, WI (17 miles from Libertyville, IL)
  • 17 hours ago
  • Pleasant Prairie, WI (17 miles from Libertyville, IL)
  • 17 hours ago

Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...

BD Call Center Rep

  • Wauconda, IL (9 miles from Libertyville, IL)
  • 12 days ago
  • Wauconda, IL (9 miles from Libertyville, IL)
  • 12 days ago

BD Call Center Rep Company: Camping World Location: Wauconda, IL Date Posted: 4/8/25, 12:02 AM As a Sales Development Representative you will be a key contributor to our enterprise wide sales...

Senior Call Center Representative

  • Bannockburn, IL (8 miles from Libertyville, IL)
  • 12 days ago
  • Bannockburn, IL (8 miles from Libertyville, IL)
  • 12 days ago

Call Center Representative),your duties will be: Handle a wide variety of member requests and inquiries. Utilize appropriate security measures to identify members and protects against fraud....

Client Support Specialist

  • Buffalo Grove, IL (7 miles from Libertyville, IL)
  • 13 days ago
  • Buffalo Grove, IL (7 miles from Libertyville, IL)
  • 13 days ago

Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...

Contact Center Agent I

  • Lake Zurich, IL (6 miles from Libertyville, IL)
  • 17 days ago
  • Lake Zurich, IL (6 miles from Libertyville, IL)
  • 17 days ago

Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy.

Call-Center Customer Care Associate-1030am-7pm (USABB)

  • Crystal Lake, IL (17 miles from Libertyville, IL)
  • 26 days ago
  • Crystal Lake, IL (17 miles from Libertyville, IL)
  • 26 days ago

WEEKENDS OFF) Pay: $18.00hr Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel Must be able to pass a background/drug test High-Volume Call-Center...

Demographic Data for Libertyville, IL

Moving to Libertyville, IL? Find some basic demographic data about Libertyville, IL below.

Local
National
29,353
1,291
Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Register to search for more online courses. >>>

Salary for Call Center Representative Jobs in Libertyville, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Libertyville, IL offer the following education background
High School or GED
33.0%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.8%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Libertyville, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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