Call Center Representative Jobs in Lake Zurich, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
ULINE- Call Center Representative
- Camp Lake, WI (23 miles from Lake Zurich, IL)
- 6 days ago
- Camp Lake, WI (23 miles from Lake Zurich, IL)
- 6 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Customer Service Representative
- Bristol, WI (23 miles from Lake Zurich, IL)
- 6 days ago
- Bristol, WI (23 miles from Lake Zurich, IL)
- 6 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
- Addison, IL (19 miles from Lake Zurich, IL)
- 11 hours ago
- Addison, IL (19 miles from Lake Zurich, IL)
- 11 hours ago
Position at Parts Town Will Call Specialist See What Were All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little...
Call-Center Representative- USABLUEBOOK (Waukegan, IL)
- Pleasant Prairie, WI (23 miles from Lake Zurich, IL)
- 17 hours ago
- Pleasant Prairie, WI (23 miles from Lake Zurich, IL)
- 17 hours ago
Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...
- Carol Stream, IL (21 miles from Lake Zurich, IL)
- 2 days ago
- Carol Stream, IL (21 miles from Lake Zurich, IL)
- 2 days ago
Escalate non-routine inquiries to senior call center representatives as needed. Participate in team meetings and contribute recommendations for process improvements....
- Wauconda, IL (6 miles from Lake Zurich, IL)
- 12 days ago
- Wauconda, IL (6 miles from Lake Zurich, IL)
- 12 days ago
BD Call Center Rep Company: Camping World Location: Wauconda, IL Date Posted: 4/8/25, 12:02 AM As a Sales Development Representative you will be a key contributor to our enterprise wide sales...
Senior Call Center Representative
- Bannockburn, IL (8 miles from Lake Zurich, IL)
- 12 days ago
- Bannockburn, IL (8 miles from Lake Zurich, IL)
- 12 days ago
Call Center Representative),your duties will be: Handle a wide variety of member requests and inquiries. Utilize appropriate security measures to identify members and protects against fraud....
- Buffalo Grove, IL (5 miles from Lake Zurich, IL)
- 13 days ago
- Buffalo Grove, IL (5 miles from Lake Zurich, IL)
- 13 days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy.
Call-Center Customer Care Associate-1030am-7pm (USABB)
- Crystal Lake, IL (14 miles from Lake Zurich, IL)
- 26 days ago
- Crystal Lake, IL (14 miles from Lake Zurich, IL)
- 26 days ago
WEEKENDS OFF) Pay: $18.00hr Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel Must be able to pass a background/drug test High-Volume Call-Center...
- Wheaton, IL (24 miles from Lake Zurich, IL)
- 90+ days ago
- Wheaton, IL (24 miles from Lake Zurich, IL)
- 90+ days ago
We are excited to offer the opportunity to join our team within Crisis Services as a 988 Call Center Specialist. Crisis Services is in the newest building on the DuPage County Campus in Wheaton...
988 Call Center Specialist - Overnight Shift
- Wheaton, IL (24 miles from Lake Zurich, IL)
- 90+ days ago
- Wheaton, IL (24 miles from Lake Zurich, IL)
- 90+ days ago
We Are Expanding Our Program! We are excited to offer the opportunity to join our team within Crisis Services. Crisis Services is located in the newest building on the DuPage County Campus in...
Demographic Data for Lake Zurich, IL
Moving to Lake Zurich, IL? Find some basic demographic data about Lake Zurich, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lake Zurich, IL
Highest Education Level
Call Center Representatives in Lake Zurich, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Customer Relations
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »