Call Center Representative Jobs in Lake Forest, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-14 of 14 Jobs

Client Support Specialist

Schaumburg, IL (17 miles from Lake Forest, IL)
21 hours ago

Schaumburg, IL (17 miles from Lake Forest, IL)
21 hours ago

JOB OVERVIEW Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer...

Call Center Representative - Cardiology

Elk Grove Village, IL (16 miles from Lake Forest, IL)
22 hours ago

Elk Grove Village, IL (16 miles from Lake Forest, IL)
22 hours ago

Additional Preferences Highly preferred is prior call center experience or high call volume experience of 100+ calls per shift....

ULINE- Call Center Representative

Bristol, WI (23 miles from Lake Forest, IL)
2 days ago

Bristol, WI (23 miles from Lake Forest, IL)
2 days ago

Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...

Inbound Call Center Associate - Remote

Des Plaines, IL (12 miles from Lake Forest, IL)
3 days ago

Des Plaines, IL (12 miles from Lake Forest, IL)
3 days ago

center experience can be beneficial, but not required PHYSICAL DEMANDS & WORK ENVIRONMENT While performing the duties of this job, the employee is regularly required to talk and hear, and use hands...

Remote Work

Client Support Specialist (IT Desktop Support)

Des Plaines, IL (12 miles from Lake Forest, IL)
8 days ago

Des Plaines, IL (12 miles from Lake Forest, IL)
8 days ago

M MC Group is hiring for a Client Support Specialist for our client in Rosemont, IL! Contract: Contract to Hire Start: ASAP Shift: M-F 8AM-5PM Pay: $25-37/hr DOE Location: Higgins Rd, Rosemont, IL...

Call-Center Representative- USABLUEBOOK (Waukegan, IL)

Zion, IL (14 miles from Lake Forest, IL)
8 days ago

Zion, IL (14 miles from Lake Forest, IL)
8 days ago

Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...

Call Center Representative

Deerfield, IL (4 miles from Lake Forest, IL)
12 days ago

Deerfield, IL (4 miles from Lake Forest, IL)
12 days ago

TEKsystems Call Center Representative in Deerfield , Illinois Description The main function of a call center/customer service specialist is to interact with customers to provide information in response...

Remote Work

Claims Call Center Representative

Elgin, IL (24 miles from Lake Forest, IL)
17 days ago

Elgin, IL (24 miles from Lake Forest, IL)
17 days ago

For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases....

Remote Work

Client Support Specialist

Schaumburg, IL (17 miles from Lake Forest, IL)
28 days ago

Schaumburg, IL (17 miles from Lake Forest, IL)
28 days ago

TEKsystems Client Support Specialist in Schaumburg , Illinois Description Enter customer requests in CRM tool and follow them through to completion Assist in managing open CRM requests to ensure...

Contact Center Agent

Northfield, IL (10 miles from Lake Forest, IL)
28 days ago

Northfield, IL (10 miles from Lake Forest, IL)
28 days ago

Brief Description The Contact Center Agent is responsible for: • Providing front line service to CAP customers and members. • Under limited supervision, utilizing problem solving techniques and...

Banking Call Center Representative

Rosemont, IL (16 miles from Lake Forest, IL)
30+ days ago

Rosemont, IL (16 miles from Lake Forest, IL)
30+ days ago

TEKsystems Banking Call Center Representative in Rosemont , Illinois TekSystems is currently hiring for a high-tech banking call center in Rosemont, IL!...

Contact Center Representative

Rosemont, IL (16 miles from Lake Forest, IL)
30+ days ago

Rosemont, IL (16 miles from Lake Forest, IL)
30+ days ago

Skills & Qualifications Call Center Experience Customer Service Experience Soft skills: o Fast paced and demanding environment o Professionalism o White glove customer service o Problem solving skills...

Customer Service Representative - Bilingual

Pleasant Prairie, WI (20 miles from Lake Forest, IL)
30+ days ago

Pleasant Prairie, WI (20 miles from Lake Forest, IL)
30+ days ago

Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...

Customer Care Associate- 10:30am Shift

Libertyville, IL (5 miles from Lake Forest, IL)
45+ days ago

Libertyville, IL (5 miles from Lake Forest, IL)
45+ days ago

Customer Care Associate- 10:30am Shift Company: HD Supply Location: Libertyville, IL Date Posted: 1/28/25, 3:13 AM Job Summary Provide customer service by responding to inquiries regarding product...

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Demographic Data for Lake Forest, IL

Moving to Lake Forest, IL? Find some basic demographic data about Lake Forest, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Lake Forest, IL

Local

National

Total Population

21,026

Number of Businesses

934

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Lake Forest, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Lake Forest, IL offer the following education background

High School or GED

33.1%

Bachelor's Degree

25.0%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Lake Forest, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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