Call Center Representative Jobs in Gurnee, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Schaumburg, IL (24 miles from Gurnee, IL)
- 15 hours ago
- Schaumburg, IL (24 miles from Gurnee, IL)
- 15 hours ago
JOB OVERVIEW Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer...
ULINE- Call Center Representative
- Powers Lake, WI (21 miles from Gurnee, IL)
- 1 day ago
- Powers Lake, WI (21 miles from Gurnee, IL)
- 1 day ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Inbound Call Center Associate - Remote
- Des Plaines, IL (22 miles from Gurnee, IL)
- 3 days ago
- Des Plaines, IL (22 miles from Gurnee, IL)
- 3 days ago
center experience can be beneficial, but not required PHYSICAL DEMANDS & WORK ENVIRONMENT While performing the duties of this job, the employee is regularly required to talk and hear, and use hands...
Remote WorkClient Support Specialist (IT Desktop Support)
- Des Plaines, IL (22 miles from Gurnee, IL)
- 7 days ago
- Des Plaines, IL (22 miles from Gurnee, IL)
- 7 days ago
M MC Group is hiring for a Client Support Specialist for our client in Rosemont, IL! Contract: Contract to Hire Start: ASAP Shift: M-F 8AM-5PM Pay: $25-37/hr DOE Location: Higgins Rd, Rosemont, IL...
Call-Center Representative- USABLUEBOOK (Waukegan, IL)
- Zion, IL (6 miles from Gurnee, IL)
- 8 days ago
- Zion, IL (6 miles from Gurnee, IL)
- 8 days ago
Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...
- Deerfield, IL (14 miles from Gurnee, IL)
- 12 days ago
- Deerfield, IL (14 miles from Gurnee, IL)
- 12 days ago
TEKsystems Call Center Representative in Deerfield , Illinois Description The main function of a call center/customer service specialist is to interact with customers to provide information in response...
Remote WorkClaims Call Center Representative
- Waukegan, IL (5 miles from Gurnee, IL)
- 16 days ago
- Waukegan, IL (5 miles from Gurnee, IL)
- 16 days ago
For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases....
Remote Work- Schaumburg, IL (24 miles from Gurnee, IL)
- 28 days ago
- Schaumburg, IL (24 miles from Gurnee, IL)
- 28 days ago
TEKsystems Client Support Specialist in Schaumburg , Illinois Description Enter customer requests in CRM tool and follow them through to completion Assist in managing open CRM requests to ensure...
- Northfield, IL (20 miles from Gurnee, IL)
- 28 days ago
- Northfield, IL (20 miles from Gurnee, IL)
- 28 days ago
Brief Description The Contact Center Agent is responsible for: • Providing front line service to CAP customers and members. • Under limited supervision, utilizing problem solving techniques and...
ULINE- Customer Service Representative
- Bassett, WI (18 miles from Gurnee, IL)
- 30+ days ago
- Bassett, WI (18 miles from Gurnee, IL)
- 30+ days ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
Customer Service Representative - Bilingual
- Pleasant Prairie, WI (10 miles from Gurnee, IL)
- 30+ days ago
- Pleasant Prairie, WI (10 miles from Gurnee, IL)
- 30+ days ago
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
Customer Care Associate- 10:30am Shift
- Libertyville, IL (6 miles from Gurnee, IL)
- 45+ days ago
- Libertyville, IL (6 miles from Gurnee, IL)
- 45+ days ago
Customer Care Associate- 10:30am Shift Company: HD Supply Location: Libertyville, IL Date Posted: 1/28/25, 3:13 AM Job Summary Provide customer service by responding to inquiries regarding product...
Demographic Data for Gurnee, IL
Moving to Gurnee, IL? Find some basic demographic data about Gurnee, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Gurnee, IL
Highest Education Level
Call Center Representatives in Gurnee, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Listening
- Microsoft Windows
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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