Call Center Representative Jobs in Deerfield, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Schaumburg, IL (14 miles from Deerfield, IL)
- 4 hours ago
- Schaumburg, IL (14 miles from Deerfield, IL)
- 4 hours ago
JOB OVERVIEW Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer...
Call Center Representative - Cardiology
- Elk Grove Village, IL (12 miles from Deerfield, IL)
- 5 hours ago
- Elk Grove Village, IL (12 miles from Deerfield, IL)
- 5 hours ago
Additional Preferences Highly preferred is prior call center experience or high call volume experience of 100+ calls per shift....
- Chicago, IL (21 miles from Deerfield, IL)
- 9 hours ago
- Chicago, IL (21 miles from Deerfield, IL)
- 9 hours ago
Job Details Job Location : Chicago, IL Position Type : Full Time Education Level : High School/GED Salary Range : $18.50 - $19.50 Hourly Travel Percentage : None Job Shift : Day Job Category :...
- Chicago, IL (21 miles from Deerfield, IL)
- 1 day ago
- Chicago, IL (21 miles from Deerfield, IL)
- 1 day ago
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
Inbound Call Center Associate - Remote
- Des Plaines, IL (8 miles from Deerfield, IL)
- 3 days ago
- Des Plaines, IL (8 miles from Deerfield, IL)
- 3 days ago
center experience can be beneficial, but not required PHYSICAL DEMANDS & WORK ENVIRONMENT While performing the duties of this job, the employee is regularly required to talk and hear, and use hands...
Remote WorkCall Center Representative Overnight Shift Remote
- Chicago, IL (21 miles from Deerfield, IL)
- 5 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 5 days ago
CALL CENTER REPRESENTATIVE - OVERNIGHT SHIFT - REMOTE Chicago, ILLINOIS JOB REFERENCE ID: 25-03138 JOB TYPE: Contract LOCATION: Chicago, ILLINOIS PAY RATE: $21.0 - $23.0 POST DATE: March 6, 2025 : Call...
Remote WorkCall Center Agent - (Bilingual English/Spanish)
- Chicago, IL (21 miles from Deerfield, IL)
- 6 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 6 days ago
QUALIFICATIONS: High School diploma or equivalent required; Must be able to speak English clearly and professionally; 1 to 2 years call center experience preferred; 1 to 2 years customer service experience...
Client Support Specialist (IT Desktop Support)
- Des Plaines, IL (8 miles from Deerfield, IL)
- 7 days ago
- Des Plaines, IL (8 miles from Deerfield, IL)
- 7 days ago
M MC Group is hiring for a Client Support Specialist for our client in Rosemont, IL! Contract: Contract to Hire Start: ASAP Shift: M-F 8AM-5PM Pay: $25-37/hr DOE Location: Higgins Rd, Rosemont, IL...
Call-Center Representative- USABLUEBOOK (Waukegan, IL)
- Zion, IL (19 miles from Deerfield, IL)
- 7 days ago
- Zion, IL (19 miles from Deerfield, IL)
- 7 days ago
Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...
Inbound Call Center Representative
- Chicago, IL (21 miles from Deerfield, IL)
- 8 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 8 days ago
Inbound Call Center Representative Job Description Patient Services Inbound Representative (Chicago, IL) Bring your passion for making a meaningful difference in people's lives to the forefront in this...
- Chicago, IL (21 miles from Deerfield, IL)
- 11 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 11 days ago
The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate...
Full Time Call Center Representative
- Chicago, IL (21 miles from Deerfield, IL)
- 12 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 12 days ago
at Movado Group, Inc. in Chicago, Illinois, United States Job Description At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do....
TEKsystems Call Center Representative in Deerfield , Illinois Description The main function of a call center/customer service specialist is to interact with customers to provide information in response...
Remote Work- Chicago, IL (21 miles from Deerfield, IL)
- 13 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 13 days ago
QUALIFICATIONS: High School diploma or equivalent required, Health Care and Customer Call Center experience preferred, but not required, Ability to handle a call center environment....
- Chicago, IL (21 miles from Deerfield, IL)
- 14 days ago
- Chicago, IL (21 miles from Deerfield, IL)
- 14 days ago
Chicago Public Schools (CPS) is a district on the rise, serving over 320,000 students in 500 schools and employing over 44,000 people, most of them teachers. CPS has set ambitious goals to ensure...
Demographic Data for Deerfield, IL
Moving to Deerfield, IL? Find some basic demographic data about Deerfield, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Deerfield, IL
Highest Education Level
Call Center Representatives in Deerfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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