Call Center Representative Jobs in Cicero, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Healthcare Call Center Representative
- Chicago, IL (6 miles from Cicero, IL)
- 2 days ago
- Chicago, IL (6 miles from Cicero, IL)
- 2 days ago
Healthcare Call Center Representative REFER A FRIEND Join LaSalle Network as we help our healthcare client add a key player to their call center team!...
Remote Healthcare Call Center Associate
- Chicago, IL (6 miles from Cicero, IL)
- 5 days ago
- Chicago, IL (6 miles from Cicero, IL)
- 5 days ago
Call center experience preferred but not required Work Location: Remote Successful completion of a background check is required for this position. ?...
Remote Work- Itasca, IL (16 miles from Cicero, IL)
- 11 days ago
- Itasca, IL (16 miles from Cicero, IL)
- 11 days ago
Gain valuable experience in customer service and call center operations. Be part of a team that values collaboration and professional growth....
Inbound Call Center Representative
- Bannockburn, IL (24 miles from Cicero, IL)
- 12 days ago
- Bannockburn, IL (24 miles from Cicero, IL)
- 12 days ago
. * As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center...
ULINE- Call Center Representative
- Chicago, IL (6 miles from Cicero, IL)
- 13 days ago
- Chicago, IL (6 miles from Cicero, IL)
- 13 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
- Oak Brook, IL (9 miles from Cicero, IL)
- 15 days ago
- Oak Brook, IL (9 miles from Cicero, IL)
- 15 days ago
Contact Center Representative Location Oak Brook, Illinois Internal Applicants must apply by 7/15 SUMMARY The primary responsibility of the Member Contact Center Representative is to act as...
Remote Healthcare Call Center Representative
- Chicago, IL (6 miles from Cicero, IL)
- 18 days ago
- Chicago, IL (6 miles from Cicero, IL)
- 18 days ago
**Responsibilities for Remote Call Center Representative:** Manage a steady, high volume of incoming calls from customers. Computer navigation experience is necessary....
Remote WorkCall Center Representative (Hybrid)
- Chicago, IL (6 miles from Cicero, IL)
- 19 days ago
- Chicago, IL (6 miles from Cicero, IL)
- 19 days ago
The Call Center Representative will be responsible for routine appointment scheduling for all of Erie's 13 sites and over 90k+ patients, which includes all providers and specialties!...
- Oak Brook, IL (9 miles from Cicero, IL)
- 20 days ago
- Oak Brook, IL (9 miles from Cicero, IL)
- 20 days ago
If you are a current Chamberlain Group employee, please click here to apply through your Workday account. Chamberlain Group is a global leader in access solutions with top brands, such as...
Remote Benefits Call Center Rep (Temp)
- Rolling Meadows, IL (21 miles from Cicero, IL)
- 26 days ago
- Rolling Meadows, IL (21 miles from Cicero, IL)
- 26 days ago
Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...
Remote WorkBilingual Call Center Rep - Polish
- Chicago, IL (6 miles from Cicero, IL)
- 26 days ago
- Chicago, IL (6 miles from Cicero, IL)
- 26 days ago
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
- Schaumburg, IL (21 miles from Cicero, IL)
- 28 days ago
- Schaumburg, IL (21 miles from Cicero, IL)
- 28 days ago
Be the first point of contact for clients calling about their banking needs. Use your communication skills and digital knowledge to resolve issues, offer financial advice, and promote products and...
Remote Work- Bolingbrook, IL (19 miles from Cicero, IL)
- 28 days ago
- Bolingbrook, IL (19 miles from Cicero, IL)
- 28 days ago
Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...
Digital Banking Call Center Representative
- Worth, IL (10 miles from Cicero, IL)
- 30+ days ago
- Worth, IL (10 miles from Cicero, IL)
- 30+ days ago
Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....
Remote Work- Riverwoods, IL (24 miles from Cicero, IL)
- 30+ days ago
- Riverwoods, IL (24 miles from Cicero, IL)
- 30+ days ago
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed...
Demographic Data for Cicero, IL
Moving to Cicero, IL? Find some basic demographic data about Cicero, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cicero, IL
Highest Education Level
Call Center Representatives in Cicero, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Conflict Resolution
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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