Call Center Representative Jobs in Douglasville, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Atlanta, GA (20 miles from Douglasville, GA)
- 7 hours ago
- Atlanta, GA (20 miles from Douglasville, GA)
- 7 hours ago
Were hiring Call Center Representatives who are passionate about delivering exceptional customer service....
Part-Time Call Center Representative
- Atlanta, GA (20 miles from Douglasville, GA)
- 11 hours ago
- Atlanta, GA (20 miles from Douglasville, GA)
- 11 hours ago
TEKsystems Part-Time Call Center Representative in Atlanta , Georgia Job Description: -National Campaigns Unit provides shareholder communications for public companies on behalf of internal clients...
Remote Work- Atlanta, GA (20 miles from Douglasville, GA)
- 12 hours ago
- Atlanta, GA (20 miles from Douglasville, GA)
- 12 hours ago
Xerox Client Support Specialist in Atlanta , Georgia Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...
Remote Work- Marietta, GA (17 miles from Douglasville, GA)
- 20 hours ago
- Marietta, GA (17 miles from Douglasville, GA)
- 20 hours ago
Our client, a leader in the technology support industry, is seeking a Call Center - Pipeline Fiserv to join their team. As a Call Center - Pipeline Fiserv, you will be part of the customer support...
- Carrollton, GA (22 miles from Douglasville, GA)
- 1 day ago
- Carrollton, GA (22 miles from Douglasville, GA)
- 1 day ago
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in...
- Atlanta, GA (20 miles from Douglasville, GA)
- 1 day ago
- Atlanta, GA (20 miles from Douglasville, GA)
- 1 day ago
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
- Atlanta, GA (20 miles from Douglasville, GA)
- 2 days ago
- Atlanta, GA (20 miles from Douglasville, GA)
- 2 days ago
Veracity is a business and technology consultancy that specializes in optimizing companies business performance and navigating change. Our experienced team of strategic thinkers, solution experts,...
- Marietta, GA (17 miles from Douglasville, GA)
- 5 days ago
- Marietta, GA (17 miles from Douglasville, GA)
- 5 days ago
Hiring: 3 Call Center Representatives in Marietta- Immediately! (THIS IS NOT A REMOTE POSITION) - Must be able to work one shift on the weekend! Pay Rate: $16 /hour. Mon.-Fri....
Call Center Agent - Partially Remote
- Kennesaw, GA (21 miles from Douglasville, GA)
- 6 days ago
- Kennesaw, GA (21 miles from Douglasville, GA)
- 6 days ago
9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Resolve customer issues while working for an industry leader At CarMax Auto...
- Marietta, GA (17 miles from Douglasville, GA)
- 11 days ago
- Marietta, GA (17 miles from Douglasville, GA)
- 11 days ago
Call Center Representative Job ID: 24515 Marietta, Gia Onsite Contract To Hire Non-Clinical Healthcare $19 - $20 Job Details Call Center Representative Needed for a Leading Healthcare Company in Marietta...
Consumer Services Specialist (Call Center- start date of 4/7)
- Atlanta, GA (20 miles from Douglasville, GA)
- 12 days ago
- Atlanta, GA (20 miles from Douglasville, GA)
- 12 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Atlanta , Georgia We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The...
- Atlanta, GA (20 miles from Douglasville, GA)
- 13 days ago
- Atlanta, GA (20 miles from Douglasville, GA)
- 13 days ago
Company description Hybrid role in a CJ office location From helping to invent the affiliate industry, to performance marketing and what comes next, we've earned a reputation for maintaining the...
- Atlanta, GA (20 miles from Douglasville, GA)
- 13 days ago
- Atlanta, GA (20 miles from Douglasville, GA)
- 13 days ago
To Power Smart Mobility for Every Driver and Vehicle, Everywhere For decades, parking was a hassle. Then in 2008, ParkMobile launched with a simple goal: make parking easier. Today, our team is...
TM Client Support Specialist II
- Atlanta, GA (20 miles from Douglasville, GA)
- 14 days ago
- Atlanta, GA (20 miles from Douglasville, GA)
- 14 days ago
Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony. Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with...
Traffic Monitoring Operator/Call Center - 2nd Shifts available
- Atlanta, GA (20 miles from Douglasville, GA)
- 15 days ago
- Atlanta, GA (20 miles from Douglasville, GA)
- 15 days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
Demographic Data for Douglasville, GA
Moving to Douglasville, GA? Find some basic demographic data about Douglasville, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Douglasville, GA
Highest Education Level
Call Center Representatives in Douglasville, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »