Call Center Representative Jobs in Cartersville, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Marietta, GA (23 miles from Cartersville, GA)
- 1 hour ago
- Marietta, GA (23 miles from Cartersville, GA)
- 1 hour ago
Our client, a leader in the technology support industry, is seeking a Call Center - Pipeline Fiserv to join their team. As a Call Center - Pipeline Fiserv, you will be part of the customer support...
- Marietta, GA (23 miles from Cartersville, GA)
- 4 days ago
- Marietta, GA (23 miles from Cartersville, GA)
- 4 days ago
Hiring: 3 Call Center Representatives in Marietta- Immediately! (THIS IS NOT A REMOTE POSITION) - Must be able to work one shift on the weekend! Pay Rate: $16 /hour. Mon.-Fri....
Call Center Agent - Partially Remote
- Kennesaw, GA (17 miles from Cartersville, GA)
- 5 days ago
- Kennesaw, GA (17 miles from Cartersville, GA)
- 5 days ago
9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Resolve customer issues while working for an industry leader At CarMax Auto...
- Canton, GA (19 miles from Cartersville, GA)
- 7 days ago
- Canton, GA (19 miles from Cartersville, GA)
- 7 days ago
Call Center Representative - Join Our Dynamic Team Compensation: $17$20/hour + Commission Work Arrangement: Initially remote, transitioning to in-office at Duluth or Lawrenceville, GA Schedule: MondayFriday...
- Marietta, GA (23 miles from Cartersville, GA)
- 10 days ago
- Marietta, GA (23 miles from Cartersville, GA)
- 10 days ago
Call Center Representative Job ID: 24515 Marietta, Gia Onsite Contract To Hire Non-Clinical Healthcare $19 - $20 Job Details Call Center Representative Needed for a Leading Healthcare Company in Marietta...
Demographic Data for Cartersville, GA
Moving to Cartersville, GA? Find some basic demographic data about Cartersville, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cartersville, GA
Highest Education Level
Call Center Representatives in Cartersville, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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