Call Center Representative Jobs in Canton, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative - Banking Support
- Alpharetta, GA (15 miles from Canton, GA)
- 7 days ago
- Alpharetta, GA (15 miles from Canton, GA)
- 7 days ago
Contact Center Representative - Banking Support Mortgage Customer Support (remote) Job Summary Interact over the phone or by chat with customers and internal team members to provide and process...
Remote Work- Alpharetta, GA (15 miles from Canton, GA)
- 9 days ago
- Alpharetta, GA (15 miles from Canton, GA)
- 9 days ago
Ministry Brands is looking for a Client Support Specialist to join our growing team! Who We Are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms,...
ULINE- Call Center Representative
- Roswell, GA (15 miles from Canton, GA)
- 16 days ago
- Roswell, GA (15 miles from Canton, GA)
- 16 days ago
Customer Service Representative - Bilingual Pay from $25 to $28 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer...
Customer Service Representative - Bilingual
- Cumming, GA (19 miles from Canton, GA)
- 16 days ago
- Cumming, GA (19 miles from Canton, GA)
- 16 days ago
Customer Service Representative - Bilingual Pay from $25 to $28 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer...
Quality Assurance Specialist-Call Center
- Cumming, GA (19 miles from Canton, GA)
- 18 days ago
- Cumming, GA (19 miles from Canton, GA)
- 18 days ago
Scope Prepares, coordinates, and conducts quality reviews and needs assessments to ensure quality standards and service requirements are met. Essential Job Functions Evaluates and develops...
- Marietta, GA (20 miles from Canton, GA)
- 30+ days ago
- Marietta, GA (20 miles from Canton, GA)
- 30+ days ago
Our client, a leader in the technology support industry, is seeking a Call Center - Pipeline Fiserv to join their team. As a Call Center - Pipeline Fiserv, you will be part of the customer support...
- Marietta, GA (20 miles from Canton, GA)
- 30+ days ago
- Marietta, GA (20 miles from Canton, GA)
- 30+ days ago
Hiring: 3 Call Center Representatives in Marietta- Immediately! (THIS IS NOT A REMOTE POSITION) - Must be able to work one shift on the weekend! Pay Rate: $16 /hour. Mon.-Fri....
- Marietta, GA (20 miles from Canton, GA)
- 45+ days ago
- Marietta, GA (20 miles from Canton, GA)
- 45+ days ago
Call Center Representative Job ID: 24515 Marietta, Gia Onsite Contract To Hire Non-Clinical Healthcare $19 - $20 Job Details Call Center Representative Needed for a Leading Healthcare Company in Marietta...
- Alpharetta, GA (15 miles from Canton, GA)
- 45+ days ago
- Alpharetta, GA (15 miles from Canton, GA)
- 45+ days ago
A client of Insight Global is looking for a Client Support Specialist to join their team in Alpharetta, GA. What you can expect on a typical day: Client Support. You will help our clients manage...
Senior Client Support Specialist
- Sandy Springs, GA (23 miles from Canton, GA)
- 60+ days ago
- Sandy Springs, GA (23 miles from Canton, GA)
- 60+ days ago
Overview Job Purpose ICE Data Services, a subsidiary of ICE, has an exciting opportunity within our Strategic Support team. The Strategic Support team is responsible for owning the overall client...
Remote WorkDemographic Data for Canton, GA
Moving to Canton, GA? Find some basic demographic data about Canton, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Canton, GA
Highest Education Level
Call Center Representatives in Canton, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »