Call Center Representative Jobs in Brandon, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Support Call Center Agent- NewSouth Window
- Tampa, FL (10 miles from Brandon, FL)
- 2 days ago
- Tampa, FL (10 miles from Brandon, FL)
- 2 days ago
Summary Are you friendly, motivated, and looking to join a fun, fast-paced team? NewSouth Window Solutions is seeking enthusiastic Call Center Agents to support our sales efforts by answering...
YES Call Center Specialist (Bilingual Spanish/English) - Tampa YMCA
- Tampa, FL (10 miles from Brandon, FL)
- 3 days ago
- Tampa, FL (10 miles from Brandon, FL)
- 3 days ago
Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing...
YES Call Center Specialist - Tampa YMCA
- Tampa, FL (10 miles from Brandon, FL)
- 3 days ago
- Tampa, FL (10 miles from Brandon, FL)
- 3 days ago
Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing...
Call Center Representative Inbound Sales
- Tampa, FL (10 miles from Brandon, FL)
- 3 days ago
- Tampa, FL (10 miles from Brandon, FL)
- 3 days ago
Call Center Representative Inbound Sales Automation Personnel Services is looking for Call Center Representatives with sales experience for a company based in Tampa, FL....
Spanish Tolling Call Center Representative (Entry-Level)
- Tampa, FL (10 miles from Brandon, FL)
- 5 days ago
- Tampa, FL (10 miles from Brandon, FL)
- 5 days ago
LOCATION: Tampa, FL POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With...
Bilingual Call Center Representative
- Tampa, FL (10 miles from Brandon, FL)
- 5 days ago
- Tampa, FL (10 miles from Brandon, FL)
- 5 days ago
We are looking for bilingual call center representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions....
Work-at-Home Call Center Agent
- Macdill AFB, FL (15 miles from Brandon, FL)
- 12 days ago
- Macdill AFB, FL (15 miles from Brandon, FL)
- 12 days ago
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Remote Contact Center Representative
- Macdill AFB, FL (15 miles from Brandon, FL)
- 12 days ago
- Macdill AFB, FL (15 miles from Brandon, FL)
- 12 days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkPOSITION TITLE: CALL CENTER REPRESENTATIVE- DENTAL FLSA: NON-EXEMPT Job Summary: The Call Center Representative is responsible for delivering excellent customer service through effective communication...
- Lakeland, FL (24 miles from Brandon, FL)
- 13 days ago
- Lakeland, FL (24 miles from Brandon, FL)
- 13 days ago
Benefits: 401(k) matching Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Paid time off Training & development Vision insurance Hand and Stone is seeking...
- Saint Petersburg, FL (24 miles from Brandon, FL)
- 17 days ago
- Saint Petersburg, FL (24 miles from Brandon, FL)
- 17 days ago
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...
Remote Call Center Representative
- Macdill AFB, FL (15 miles from Brandon, FL)
- 20 days ago
- Macdill AFB, FL (15 miles from Brandon, FL)
- 20 days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkEntry Level Customer Relations Associate (Pest Control)
- Tampa, FL (10 miles from Brandon, FL)
- 30+ days ago
- Tampa, FL (10 miles from Brandon, FL)
- 30+ days ago
Entry Level Customer Relations Associate (Pest Control) Pure Life Promotions Tampa, FL, US 5 days ago Quick Job type Full-time Quick Job description We are seeking an Entry Level Customer...
Tolling Call Center Representative (Full-Time)
- Tampa, FL (10 miles from Brandon, FL)
- 30+ days ago
- Tampa, FL (10 miles from Brandon, FL)
- 30+ days ago
LOCATION Tampa, FL JOB TYPE Full-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Tampa, FL (10 miles from Brandon, FL)
- 30+ days ago
- Tampa, FL (10 miles from Brandon, FL)
- 30+ days ago
LOCATION: Tampa, FL POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
Demographic Data for Brandon, FL
Moving to Brandon, FL? Find some basic demographic data about Brandon, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Brandon, FL
Highest Education Level
Call Center Representatives in Brandon, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Conflict Resolution
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »