Call Center Representative Jobs in Bradenton, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Rep - Medical Practice Remote Florida Only
- Lakewood Ranch, FL (5 miles from Bradenton, FL)
- 7 days ago
- Lakewood Ranch, FL (5 miles from Bradenton, FL)
- 7 days ago
JOB TITLE : Remote Call Center Scheduler-Bilingual English and Spanish speaking and writing required. Must be located in Florida. GENERAL SUMMARY OF DUTIES : Answer incoming telephone calls...
Remote WorkWho We Are Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage...
Call Center Representative Full Time Clerical Call Center, Bradenton, FL, US 2025-03-11T12:55:30.226Z 17 days ago Requisition ID: 1647 Salary Range: $15.00 To $16.00 Hourly Join Our Team at Service...
Telephone Service Representative (Evening Shift)
- Sarasota, FL (6 miles from Bradenton, FL)
- 45+ days ago
- Sarasota, FL (6 miles from Bradenton, FL)
- 45+ days ago
Department Telecommunications Job Summary Answers high volume of calls and transfers to the correct telephone extensions while prioritizing medical emergency Codes and STATS. Follows procedure to...
Demographic Data for Bradenton, FL
Moving to Bradenton, FL? Find some basic demographic data about Bradenton, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Bradenton, FL
Highest Education Level
Call Center Representatives in Bradenton, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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