Call Center Representative Jobs in Bradenton, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Sarasota, FL (6 miles from Bradenton, FL)
- 7 hours ago
- Sarasota, FL (6 miles from Bradenton, FL)
- 7 hours ago
Harmar Mobility is looking for a full time Call Center Representative to provide a world-class experience with each customer interaction in our growing Contact Center headquartered in Sarasota, Florida...
Join Our Team at Service Minds: Empower Your Career as a Customer Care Consultant At Service Minds, we believe that exceptional service is the foundation of every success story. We are proud to be...
Call Center Representative - Medical Practice
- Lakewood Ranch, FL (5 miles from Bradenton, FL)
- 13 days ago
- Lakewood Ranch, FL (5 miles from Bradenton, FL)
- 13 days ago
JOB TITLE : Call Center Scheduler GENERAL SUMMARY OF DUTIES : GENERAL SUMMARY OF DUTIES : Answer incoming telephone calls Accurately book appointments in Next Gen system. Take messages from...
Telephone Service Representative (Day Shift)
- Sarasota, FL (6 miles from Bradenton, FL)
- 19 days ago
- Sarasota, FL (6 miles from Bradenton, FL)
- 19 days ago
Department Telecommunications Job Summary Answers high volume of calls and transfers to the correct telephone extensions while prioritizing medical emergency Codes and STATS. Follows procedure to...
Telephone Service Representative (Evening Shift)
- Sarasota, FL (6 miles from Bradenton, FL)
- 19 days ago
- Sarasota, FL (6 miles from Bradenton, FL)
- 19 days ago
Department Telecommunications Job Summary Answers high volume of calls and transfers to the correct telephone extensions while prioritizing medical emergency Codes and STATS. Follows procedure to...
Demographic Data for Bradenton, FL
Moving to Bradenton, FL? Find some basic demographic data about Bradenton, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Bradenton, FL
Highest Education Level
Call Center Representatives in Bradenton, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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