Call Center Representative Jobs in Bartow, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative- Re-enrollment
- Lakeland, FL (8 miles from Bartow, FL)
- 8 days ago
- Lakeland, FL (8 miles from Bartow, FL)
- 8 days ago
RESPONSIBILITIES: Handled approximately 70 – 90 inbound calls daily. Place outbound calls as needed to Dr. Offices/Insurance companies to validate information Calls are related to patient care,...
Call Center Representative- ONSITE
- Lakeland, FL (8 miles from Bartow, FL)
- 9 days ago
- Lakeland, FL (8 miles from Bartow, FL)
- 9 days ago
Remx Staffing is searching for experienced high volume call center representatives that are great at multitasking and live in the Lakeland, FL area. This is a Onsite position ( not remote)....
Cellular Sales Call Center Representative Customer Service | Business Development Are you determined to grow your job into a career, in a fast-paced thriving environment?...
$15.50 Onsite Medical Call Center Rep (Seasonal, but can convert to perm)
- Lakeland, FL (8 miles from Bartow, FL)
- 16 days ago
- Lakeland, FL (8 miles from Bartow, FL)
- 16 days ago
RemX is seeking a Re-Enrollment Advocate for our client. You will support the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and...
- Lakeland, FL (8 miles from Bartow, FL)
- 22 days ago
- Lakeland, FL (8 miles from Bartow, FL)
- 22 days ago
Employment Type: Contract with chance to convert to perm Location: Onsite | Lakeland, FL Pay: $15.50hr Scheduling: Availability M – F 8:00 AM – 8:00 PM, Start Date: ASAP RESPONSIBILITIES: Handled...
Call Center Representative - Medical
- Winter Haven, FL (8 miles from Bartow, FL)
- 30+ days ago
- Winter Haven, FL (8 miles from Bartow, FL)
- 30+ days ago
MINIMAL QUALIFICATIONS: Education: High School Graduate or GED Experience: 18 months scheduling appointments in an office environment or Call Center experience....
- Lakeland, FL (8 miles from Bartow, FL)
- 90+ days ago
- Lakeland, FL (8 miles from Bartow, FL)
- 90+ days ago
Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Training & development Vision insurance Hand and Stone is seeking customer service professionals in the Lakeland area who are...
Demographic Data for Bartow, FL
Moving to Bartow, FL? Find some basic demographic data about Bartow, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Bartow, FL
Highest Education Level
Call Center Representatives in Bartow, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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