Call Center Representative Jobs in Claymont, DE
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Agent - Wilmington
- Wilmington, DE (6 miles from Claymont, DE)
- 4 days ago
- Wilmington, DE (6 miles from Claymont, DE)
- 4 days ago
Contact Center Agent - Wilmington at Goodwill Delaware - Wilmington in Wilmington, Delaware, United States Job Description Contact Center Agent Position Title: Contact Center Agent Location:...
- Wayne, PA (18 miles from Claymont, DE)
- 13 days ago
- Wayne, PA (18 miles from Claymont, DE)
- 13 days ago
Client Support Specialist at Education Management Solutions Wayne, Pennsylvania, United States A market leader in integrated technology ecosystems for healthcare training is Education Management...
Box Office/Call Center Specialist PT (Required: Sa/Su/Th or F)
- Philadelphia, PA (18 miles from Claymont, DE)
- 19 days ago
- Philadelphia, PA (18 miles from Claymont, DE)
- 19 days ago
Box Office & Call Center Specialist Part-Time, 24 hours per week ($18.35 hour) Schedule: Saturday, Sunday Required & Thursday or Friday Required Primary Function: As the first point of contact...
- Camden, NJ (19 miles from Claymont, DE)
- 19 days ago
- Camden, NJ (19 miles from Claymont, DE)
- 19 days ago
About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical...
- Lansdowne, PA (13 miles from Claymont, DE)
- 20 days ago
- Lansdowne, PA (13 miles from Claymont, DE)
- 20 days ago
Randstad is partnering with a company that is looking for an experienced Client Support Specialist ***THIS IS A DIRECT HIRE OPPORTUNITY*** Account Manager (Direct Hire Opportunity) Location:...
Call Center / Customer Service Representative
- Philadelphia, PA (18 miles from Claymont, DE)
- 28 days ago
- Philadelphia, PA (18 miles from Claymont, DE)
- 28 days ago
Call Center/Customer Service Position - PAY RATE $19/HR ***Must be willing to take a typing and phone etiquette test - will be required *** Job Description: Call Center Representative will be assisting...
- Wilmington, DE (6 miles from Claymont, DE)
- 30+ days ago
- Wilmington, DE (6 miles from Claymont, DE)
- 30+ days ago
OPTIONAL WORK FROM HOME POSITION (See guidelines) ALL APPLICANTS MUST LIVE IN THE STATE OF DELAWARE THE FIRST FOUR WEEKS OF TRAINING IS ONSITE TRAINING LOCATION: 221 W 10th Street, Wilmington, DE...
Client Support Specialist - Administrative Assistant
- Conshohocken, PA (20 miles from Claymont, DE)
- 30+ days ago
- Conshohocken, PA (20 miles from Claymont, DE)
- 30+ days ago
Client Support Specialist / Administrative Assistant HBKS Wealth Advisors (HBKS), an independent personal financial planning and wealth management firm with offices in four states, 14 locations,...
Patient Service Representative - Call Center
- Philadelphia, PA (18 miles from Claymont, DE)
- 30+ days ago
- Philadelphia, PA (18 miles from Claymont, DE)
- 30+ days ago
Title Patient Service Representative - Call Center EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard...
Customer Care Ambassador (Call-Center Operator)
- Philadelphia, PA (18 miles from Claymont, DE)
- 45+ days ago
- Philadelphia, PA (18 miles from Claymont, DE)
- 45+ days ago
Parkway is seeking an experienced Customer Care Ambassador for its Parking Centric Customer Care Center. The Remote Service Center's main responsibility will be to remotely assist customers across...
Market Research Call Center Agent
- Cherry Hill, NJ (24 miles from Claymont, DE)
- 60+ days ago
- Cherry Hill, NJ (24 miles from Claymont, DE)
- 60+ days ago
If you do not live in PA do NOT apply. This is a WORK FROM HOME POSITION but For PA Residents ONLY. IF YOU START IMMEDIATELY YOU WILL RECEIVE A $300 BONUS AFTER WORKING THE FULL SHIFT YOUR FIRST...
Remote Work- Philadelphia, PA (18 miles from Claymont, DE)
- 90+ days ago
- Philadelphia, PA (18 miles from Claymont, DE)
- 90+ days ago
The Call Center Coordinator will be responsible for coordination of patient flow over the telephone; greeting patients in a prompt and courtesy manner and being a patient advocate in term of...
Demographic Data for Claymont, DE
Moving to Claymont, DE? Find some basic demographic data about Claymont, DE below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Claymont, DE
Highest Education Level
Call Center Representatives in Claymont, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »