Call Center Representative Jobs in South Windsor, CT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Senior Contact Center Representative - Business Banking Support
- Hartford, CT (5 miles from South Windsor, CT)
- 4 days ago
- Hartford, CT (5 miles from South Windsor, CT)
- 4 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkCall Center Associate Work from Home $37-$40/HR + Bonuses
- West Hartford, CT (11 miles from South Windsor, CT)
- 5 days ago
- West Hartford, CT (11 miles from South Windsor, CT)
- 5 days ago
Now Hiring: Call Center Associate Full-Time Remote Position Pay: $37 - $40/hr + Performance Bonuses & Full Benefits We are looking for a **Remote Call Center Associate** to assist customers with...
Remote WorkHRES Contact Center Representative I - REMOTE
- Hartford, CT (5 miles from South Windsor, CT)
- 8 days ago
- Hartford, CT (5 miles from South Windsor, CT)
- 8 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkLicensed Personal Insurance Inbound Call Center Agent - SALES EXPERIENCE REQUIRED
- Farmington, CT (15 miles from South Windsor, CT)
- 10 days ago
- Farmington, CT (15 miles from South Windsor, CT)
- 10 days ago
Sales Consultant - ST10BN Sales Associate - ST10JN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means...
Personal Insurance Inbound Call Center Agent SALES EXPERIENCE REQUIRED
- Windsor, CT (3 miles from South Windsor, CT)
- 12 days ago
- Windsor, CT (3 miles from South Windsor, CT)
- 12 days ago
Personal Insurance Inbound Call Center Agent - SALES EXPERIENCE REQUIRED The Hartford - 3.6 Windsor, CT Job Details Full-time $23 an hour 2 days ago Benefits Work from home Qualifications...
Demographic Data for South Windsor, CT
Moving to South Windsor, CT? Find some basic demographic data about South Windsor, CT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in South Windsor, CT
Highest Education Level
Call Center Representatives in South Windsor, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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