Call Center Representative Jobs in Hamden, CT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Cardiology
- New Britain, CT (21 miles from Hamden, CT)
- 9 hours ago
- New Britain, CT (21 miles from Hamden, CT)
- 9 hours ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Customer Service Call Center Operator (Per Diem)
- Orange, CT (7 miles from Hamden, CT)
- 7 days ago
- Orange, CT (7 miles from Hamden, CT)
- 7 days ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Customer Service Call Center Operator (Per Diem)
- Bridgeport, CT (19 miles from Hamden, CT)
- 7 days ago
- Bridgeport, CT (19 miles from Hamden, CT)
- 7 days ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Call Center Representative, Tier 1 - Temporary Assignment
- Wallingford, CT (8 miles from Hamden, CT)
- 8 days ago
- Wallingford, CT (8 miles from Hamden, CT)
- 8 days ago
(CHNCT) is currently seeking two (2) Call Center Representatives, Tier 1. Important: This position will be filled through selected staffing agencies for a temporary Call Center Representative....
Room Service Call Center Representative
- New Haven, CT (4 miles from Hamden, CT)
- 9 days ago
- New Haven, CT (4 miles from Hamden, CT)
- 9 days ago
Current Saint Francis Employees - Please click HERE to login and apply. This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited...
Licensed Personal Insurance Inbound Call Center Agent - SALES EXPERIENCE REQUIRED
- Farmington, CT (24 miles from Hamden, CT)
- 13 days ago
- Farmington, CT (24 miles from Hamden, CT)
- 13 days ago
Sales Consultant - ST10BN Sales Associate - ST10JN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means...
Personal Lines - Call Center Associate I
- Fairfield, CT (22 miles from Hamden, CT)
- 30+ days ago
- Fairfield, CT (22 miles from Hamden, CT)
- 30+ days ago
Personal Lines - Call Center Associate I (2500297) Personal Lines - Call Center Associate I - (2500297) US-OH-Fairfield Description Make a difference with a career in insurance At The Cincinnati...
Demographic Data for Hamden, CT
Moving to Hamden, CT? Find some basic demographic data about Hamden, CT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hamden, CT
Highest Education Level
Call Center Representatives in Hamden, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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