Call Center Representative Jobs in Cos Cob, CT

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 15 Jobs

Customer Experience Rep (Call Center)

Melville, NY (21 miles from Cos Cob, CT)
2 days ago

Melville, NY (21 miles from Cos Cob, CT)
2 days ago

Work Setting: Hybrid opportunity in NY - Must be able to reliably commute to Melville, NY. Sheer Science is seeking to hire a high energy and results driven Customer Experience Rep, with...

Remote Work

Customer Service Call Center Operator (Per Diem)

Georgetown, CT (15 miles from Cos Cob, CT)
4 days ago

Georgetown, CT (15 miles from Cos Cob, CT)
4 days ago

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...

Customer Service Call Center Operator (Per Diem)

Bridgeport, CT (21 miles from Cos Cob, CT)
4 days ago

Bridgeport, CT (21 miles from Cos Cob, CT)
4 days ago

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...

Call Center Representative

Melville, NY (21 miles from Cos Cob, CT)
12 days ago

Melville, NY (21 miles from Cos Cob, CT)
12 days ago

Call Center Representative Location: Melville, NY (onsite NOT remote) Schedule: Monday-Friday 9AM-5PM full time Job Description: We are seeking a dedicated and detail-oriented individual to join our...

Call Center Representative / Patient Engagement Advocate

White Plains, NY (9 miles from Cos Cob, CT)
14 days ago

White Plains, NY (9 miles from Cos Cob, CT)
14 days ago

The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....

Remote Work

Call Center Representative / Patient Engagement Advocate (Temp-to-Perm)

White Plains, NY (9 miles from Cos Cob, CT)
14 days ago

White Plains, NY (9 miles from Cos Cob, CT)
14 days ago

The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....

Remote Work

Call Center Representative-VIVO Pharmacy

New Hyde Park, NY (22 miles from Cos Cob, CT)
16 days ago

New Hyde Park, NY (22 miles from Cos Cob, CT)
16 days ago

Job Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...

Patient Service Representative - Call Center, Hicksville, Long Island, New York, Full Time, HYBRID, Days, Offsite

Huntington, NY (15 miles from Cos Cob, CT)
16 days ago

Huntington, NY (15 miles from Cos Cob, CT)
16 days ago

Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...

Patient Services Representative- Call Center, Hicksville, Long Island, New York, HYBRID, Full Time Days, Offsite

Huntington, NY (15 miles from Cos Cob, CT)
16 days ago

Huntington, NY (15 miles from Cos Cob, CT)
16 days ago

Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...

Client Support Specialist

New Canaan, CT (8 miles from Cos Cob, CT)
24 days ago

New Canaan, CT (8 miles from Cos Cob, CT)
24 days ago

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Call Center Representative

Valhalla, NY (10 miles from Cos Cob, CT)
30+ days ago

Valhalla, NY (10 miles from Cos Cob, CT)
30+ days ago

Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating...

Personal Lines - Call Center Associate I

Fairfield, CT (17 miles from Cos Cob, CT)
30+ days ago

Fairfield, CT (17 miles from Cos Cob, CT)
30+ days ago

Personal Lines - Call Center Associate I (2500297) Personal Lines - Call Center Associate I - (2500297) US-OH-Fairfield Description Make a difference with a career in insurance At The Cincinnati...

Call Center Rep

Teaneck, NJ (24 miles from Cos Cob, CT)
30+ days ago

Teaneck, NJ (24 miles from Cos Cob, CT)
30+ days ago

RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all...

FT PT Call Center Representative

Bethpage, NY (22 miles from Cos Cob, CT)
45+ days ago

Bethpage, NY (22 miles from Cos Cob, CT)
45+ days ago

FT PT Call Center Representative in Bethpage , New York Full time and part time Customer service/Call Center positions available!...

Patient Service Representative - Call Center, Hicksville, Long Island, New York, Part Time, Days, HYBRID, Offsite

Huntington, NY (15 miles from Cos Cob, CT)
90+ days ago

Huntington, NY (15 miles from Cos Cob, CT)
90+ days ago

Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...

View all jobs

Demographic Data for Cos Cob, CT

Moving to Cos Cob, CT? Find some basic demographic data about Cos Cob, CT below.

Median Age

Average Household Income

Home Value vs Household Income in Cos Cob, CT

Local

National

Total Population

7,197

Number of Businesses

237

City Size

Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Cos Cob, CT

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Cos Cob, CT offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Cos Cob, CT

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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