Call Center Representative Jobs in Amston, CT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Cardiology
- Essex, CT (19 miles from Amston, CT)
- 9 hours ago
- Essex, CT (19 miles from Amston, CT)
- 9 hours ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Senior Contact Center Representative - Business Banking Support
- Hartford, CT (18 miles from Amston, CT)
- 7 days ago
- Hartford, CT (18 miles from Amston, CT)
- 7 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkHRES Contact Center Representative I - REMOTE
- Hartford, CT (18 miles from Amston, CT)
- 11 days ago
- Hartford, CT (18 miles from Amston, CT)
- 11 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkLicensed Personal Insurance Inbound Call Center Agent - SALES EXPERIENCE REQUIRED
- Farmington, CT (24 miles from Amston, CT)
- 13 days ago
- Farmington, CT (24 miles from Amston, CT)
- 13 days ago
Sales Consultant - ST10BN Sales Associate - ST10JN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means...
Personal Insurance Inbound Call Center Agent SALES EXPERIENCE REQUIRED
- Windsor, CT (20 miles from Amston, CT)
- 15 days ago
- Windsor, CT (20 miles from Amston, CT)
- 15 days ago
Personal Insurance Inbound Call Center Agent - SALES EXPERIENCE REQUIRED The Hartford - 3.6 Windsor, CT Job Details Full-time $23 an hour 2 days ago Benefits Work from home Qualifications...
Call Center Representative_EXP opportunity at Bloomfield, CT
- Bloomfield, CT (24 miles from Amston, CT)
- 45+ days ago
- Bloomfield, CT (24 miles from Amston, CT)
- 45+ days ago
Call Center Representative_EXP opportunity at Bloomfield, CT BLOOMFIELD, Connecticut, United States | Posted: 3/3/2025 Indotronix is seeking a Call Center Representative_EXPfor a Job Opportunity...
- Mashantucket, CT (23 miles from Amston, CT)
- 60+ days ago
- Mashantucket, CT (23 miles from Amston, CT)
- 60+ days ago
Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call...
Demographic Data for Amston, CT
Moving to Amston, CT? Find some basic demographic data about Amston, CT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Amston, CT
Highest Education Level
Call Center Representatives in Amston, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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