Call Center Representative Jobs in Greenwood Village, CO
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Centennial, CO (12 miles from Greenwood Village, CO)
- 11 hours ago
- Centennial, CO (12 miles from Greenwood Village, CO)
- 11 hours ago
1 year Call Center experience preferred Exceptional phone and interpersonal skills Exceptional written and verbal communication skills Ability to talk and type accurately to effectively summarize and...
Senior Contact Center Representative - Business Banking Support
- Denver, CO (9 miles from Greenwood Village, CO)
- 4 days ago
- Denver, CO (9 miles from Greenwood Village, CO)
- 4 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkHRES Contact Center Representative I - REMOTE
- Denver, CO (9 miles from Greenwood Village, CO)
- 8 days ago
- Denver, CO (9 miles from Greenwood Village, CO)
- 8 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Lakewood, CO (3 miles from Greenwood Village, CO)
- 16 days ago
- Lakewood, CO (3 miles from Greenwood Village, CO)
- 16 days ago
['FirstBank Holding Company', '3.6', 'Contact Center Representative', 'Apply on employer site', '', 'Lakewood, CO', '', '$16.00 - $26.70', '\xa0', 'Per Hour', '\xa0', '(Employer est.)'][]
Room Svc Call Center Representative
- Wheat Ridge, CO (10 miles from Greenwood Village, CO)
- 18 days ago
- Wheat Ridge, CO (10 miles from Greenwood Village, CO)
- 18 days ago
At least six (6) months of call center experience, preferred. Physical Requirements: Interact with others by effectively communicating, both orally and in writing....
Laboratory Client Support Specialist
- Denver, CO (9 miles from Greenwood Village, CO)
- 30+ days ago
- Denver, CO (9 miles from Greenwood Village, CO)
- 30+ days ago
SEIU Local 105 - $26.86 - $39.39 “May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the...
Bilingual-Spanish Member Service Representative (Call Center / Customer Service, Hybrid)
- Lone Tree, CO (9 miles from Greenwood Village, CO)
- 45+ days ago
- Lone Tree, CO (9 miles from Greenwood Village, CO)
- 45+ days ago
Canvas "It's About More" Video - YouTube (Click here - or, visit ) Why Canvas? At Canvas, we're dedicated to transforming financial services from the inside out. Our culture is a top priority and...
Demographic Data for Greenwood Village, CO
Moving to Greenwood Village, CO? Find some basic demographic data about Greenwood Village, CO below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Greenwood Village, CO
Highest Education Level
Call Center Representatives in Greenwood Village, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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