Call Center Representative Jobs in San Fernando, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- San Fernando, CA
- 1 day ago
- San Fernando, CA
- 1 day ago
POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to...
CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- San Fernando, CA
- 1 day ago
- San Fernando, CA
- 1 day ago
POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for full-time and part-time customer service representatives to support inbound projects for a wide variety...
- Los Angeles, CA (24 miles from San Fernando, CA)
- 5 days ago
- Los Angeles, CA (24 miles from San Fernando, CA)
- 5 days ago
Our team is committed to delivering an exceptional patient experience, and we are looking for a skilled Call Center Representative to join us....
- Altadena, CA (18 miles from San Fernando, CA)
- 7 days ago
- Altadena, CA (18 miles from San Fernando, CA)
- 7 days ago
The Contact Center Agent I will assume, but not be limited to, the following responsibilities: Answers member service calls in a professional and courteous manner. Provides information as...
- Los Angeles, CA (24 miles from San Fernando, CA)
- 13 days ago
- Los Angeles, CA (24 miles from San Fernando, CA)
- 13 days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role Vaco values...
Senior Call Center Specialist - Los Angeles, CA
- Los Angeles, CA (24 miles from San Fernando, CA)
- 13 days ago
- Los Angeles, CA (24 miles from San Fernando, CA)
- 13 days ago
Company: Planned Parenthood LA Location: Los Angeles, CA Career Level: Associate Industries: Healthcare, Pharmaceutical, Biotech Description Planned Parenthood Los Angeles is seeking an...
Call Center Representative (scheduling)
- Los Angeles, CA (24 miles from San Fernando, CA)
- 14 days ago
- Los Angeles, CA (24 miles from San Fernando, CA)
- 14 days ago
WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits....
Remote Work- Inglewood, CA (23 miles from San Fernando, CA)
- 15 days ago
- Inglewood, CA (23 miles from San Fernando, CA)
- 15 days ago
Do you enjoy working in fast paced environment and providing patients with prompt and courteous telephone assistance? If so, this position will triage a high volume of incomming calls and verify...
Call Center Representative (PSR)
- Los Angeles, CA (24 miles from San Fernando, CA)
- 21 days ago
- Los Angeles, CA (24 miles from San Fernando, CA)
- 21 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
Call Center Specialist - Los Angeles, CA
- Los Angeles, CA (24 miles from San Fernando, CA)
- 28 days ago
- Los Angeles, CA (24 miles from San Fernando, CA)
- 28 days ago
Call Center Specialist - Los Angeles, CA Planned Parenthood Los Angeles - 3.6 Los Angeles, CA Job Details Full-time Estimated: $42.9K - $50K a year 3 hours ago Qualifications Bilingual Spanish...
Call Center Representative Lead
- Inglewood, CA (23 miles from San Fernando, CA)
- 29 days ago
- Inglewood, CA (23 miles from San Fernando, CA)
- 29 days ago
General Information Press space or enter keys to toggle section visibility Work Location : Inglewood, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8-hour rotating shifts between...
Contact Center Representative 3 Positions [Los Angeles]
- Los Angeles, CA (24 miles from San Fernando, CA)
- 30+ days ago
- Los Angeles, CA (24 miles from San Fernando, CA)
- 30+ days ago
Contact Center Representative (Los Angeles) 3 Positions Overview Who We Are SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA...
- Los Angeles, CA (24 miles from San Fernando, CA)
- 30+ days ago
- Los Angeles, CA (24 miles from San Fernando, CA)
- 30+ days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
Call Center Agent (Collections Specialist)
- San Fernando, CA
- 45+ days ago
- San Fernando, CA
- 45+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Inglewood, CA (23 miles from San Fernando, CA)
- 45+ days ago
- Inglewood, CA (23 miles from San Fernando, CA)
- 45+ days ago
As a Call Center Representative you will receive guidance and direction from the Call Center Manager, and will have the opportunity to use your skills and knowledge to perform a full range of duties...
Demographic Data for San Fernando, CA
Moving to San Fernando, CA? Find some basic demographic data about San Fernando, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in San Fernando, CA
Highest Education Level
Call Center Representatives in San Fernando, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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