Call Center Representative Jobs in Alameda, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Stanford, CA (24 miles from Alameda, CA)
- 7 days ago
- Stanford, CA (24 miles from Alameda, CA)
- 7 days ago
About the Role:** **Grade Level (for internal use):** 08 **About the Role:** **The Team:** The WSO Service Delivery Management team is the primary point of contact for our clients. We ensure that...
Care Center Representative (Call Center Representative FT with Varied Schedule)
- Walnut Creek, CA (13 miles from Alameda, CA)
- 10 days ago
- Walnut Creek, CA (13 miles from Alameda, CA)
- 10 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Customer Care Associate (French)
- San Francisco, CA (7 miles from Alameda, CA)
- 12 days ago
- San Francisco, CA (7 miles from Alameda, CA)
- 12 days ago
Customer Care Associate - French Fluency This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3...
Customer Care Associate (Spanish) - San Francisco
- Brisbane, CA (9 miles from Alameda, CA)
- 24 days ago
- Brisbane, CA (9 miles from Alameda, CA)
- 24 days ago
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps...
Customer Care Associate (French) - San Francisco
- Brisbane, CA (9 miles from Alameda, CA)
- 24 days ago
- Brisbane, CA (9 miles from Alameda, CA)
- 24 days ago
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps...
Customer Care Associate - San Francisco
- Brisbane, CA (9 miles from Alameda, CA)
- 24 days ago
- Brisbane, CA (9 miles from Alameda, CA)
- 24 days ago
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps...
- San Francisco, CA (7 miles from Alameda, CA)
- 60+ days ago
- San Francisco, CA (7 miles from Alameda, CA)
- 60+ days ago
Call Center Agent (remote) 1563 Mission St, San Francisco, CA 94103, USA Req #1028 Wednesday, February 19, 2025 HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by...
Remote WorkDemographic Data for Alameda, CA
Moving to Alameda, CA? Find some basic demographic data about Alameda, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Alameda, CA
Highest Education Level
Call Center Representatives in Alameda, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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