Call Center Representative Jobs in Arkansas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Shift: Evening Working Hours: Will work every other weekend and as needed to cover shifts. Summary: Summary - Training level for key access portal for BH, through customer service. Demonstrates...
Previous call center experience in a fast-paced customer service environment. Experience in resolving customer complaints and complex customer issues....
State of Arkansas ADH SUICIDE PREVENTION CALL CENTER SPEC in Little Rock , Arkansas ADH SUICIDE PREVENTION CALL CENTER SPEC Date: Mar 3, 2025 Req ID: 47546 Location: Little Rock, AR, US, 72205...
Job Posting The NCC Agent will assist Murphy USA sites that call the National Contact Center for assistance. Assistance can include any issues at the location including paperwork, computer, pumps,...
Consumer Services Specialist (Call Center- start date of 4/7)
- Little Rock, AR
- 10 days ago
- Little Rock, AR
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Little Rock , Arkansas We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Zurich NA Claims Call Center Representative in Little Rock , Arkansas Claims Call Center Representative 121455 Zurich is a leading multi-line insurer that serves its customers in global and local markets...
Remote WorkCall Center Specialist - Full Time, Remote (Little Rock, Arkansas)
- Little Rock, AR
- 14 days ago
- Little Rock, AR
- 14 days ago
Company: ClaimsPro LP - International Programs Group Call Center Specialist - Full Time, Remote (Little Rock, Arkansas) IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a...
Remote WorkCustomer Call Center Specialist I - Bilingual (Spanish)
- Pine Bluff, AR
- 15 days ago
- Pine Bluff, AR
- 15 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Customer Call Center Specialist I -...
Customer Call Center Specialist I - Bilingual (Spanish)
- Little Rock, AR
- 16 days ago
- Little Rock, AR
- 16 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Customer Call Center Specialist I -...
Position #: AA0000 Department: Director of University Police Employment Status: Full time (29-40 Hrs) # of openings: 1 Proposed Salary Range: $38,604.00 Type of Employment: Staff Location:...
Preferred Qualifications: Call center experience. Knowledge in basic medical terminology....
Preferred Qualifications: Call center experience. Knowledge in basic medical terminology....
Operator-Call Center - NE Switchboard Enterprise Dr
- Jonesboro, AR
- 21 days ago
- Jonesboro, AR
- 21 days ago
Summary Handles phone calls in a prompt and courteous manner. Assists staff, patients, providers, and general public in providing information, directions, and routes calls to appropriate...
This job was posted by : For more information, please see: Position Title: Call Center Operator Serving Intralot US Knowledge, Skills and Abilities Knowledge of tracking software Technical...
Demographic Data for Arkansas
Moving to Arkansas? Find some basic demographic data about Arkansas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Arkansas
Highest Education Level
Call Center Representatives in Arkansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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