Call Center Representative Jobs in Sherwood, AR
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Little Rock, AR (10 miles from Sherwood, AR)
- 6 days ago
- Little Rock, AR (10 miles from Sherwood, AR)
- 6 days ago
Shift: Evening Working Hours: Will work every other weekend and as needed to cover shifts. Summary: Summary - Training level for key access portal for BH, through customer service. Demonstrates...
Adh Suicide Prevention Call Center Spec
- Little Rock, AR (10 miles from Sherwood, AR)
- 6 days ago
- Little Rock, AR (10 miles from Sherwood, AR)
- 6 days ago
State of Arkansas ADH SUICIDE PREVENTION CALL CENTER SPEC in Little Rock , Arkansas ADH SUICIDE PREVENTION CALL CENTER SPEC Date: Mar 3, 2025 Req ID: 47546 Location: Little Rock, AR, US, 72205...
Consumer Services Specialist (Call Center- start date of 4/7)
- Little Rock, AR (10 miles from Sherwood, AR)
- 11 days ago
- Little Rock, AR (10 miles from Sherwood, AR)
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Little Rock , Arkansas We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Customer Relations Associate Part-Time
- Little Rock, AR (10 miles from Sherwood, AR)
- 13 days ago
- Little Rock, AR (10 miles from Sherwood, AR)
- 13 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Claims Call Center Representative
- Little Rock, AR (10 miles from Sherwood, AR)
- 13 days ago
- Little Rock, AR (10 miles from Sherwood, AR)
- 13 days ago
Zurich NA Claims Call Center Representative in Little Rock , Arkansas Claims Call Center Representative 121455 Zurich is a leading multi-line insurer that serves its customers in global and local markets...
Remote WorkCall Center Specialist - Full Time, Remote (Little Rock, Arkansas)
- Little Rock, AR (10 miles from Sherwood, AR)
- 14 days ago
- Little Rock, AR (10 miles from Sherwood, AR)
- 14 days ago
Company: ClaimsPro LP - International Programs Group Call Center Specialist - Full Time, Remote (Little Rock, Arkansas) IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a...
Remote WorkCustomer Call Center Specialist I - Bilingual (Spanish)
- Little Rock, AR (10 miles from Sherwood, AR)
- 16 days ago
- Little Rock, AR (10 miles from Sherwood, AR)
- 16 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Customer Call Center Specialist I -...
- Little Rock, AR (10 miles from Sherwood, AR)
- 21 days ago
- Little Rock, AR (10 miles from Sherwood, AR)
- 21 days ago
Preferred Qualifications: Call center experience. Knowledge in basic medical terminology....
- Little Rock, AR (10 miles from Sherwood, AR)
- 30+ days ago
- Little Rock, AR (10 miles from Sherwood, AR)
- 30+ days ago
This job was posted by : For more information, please see: Position Title: Call Center Operator Serving Intralot US Knowledge, Skills and Abilities Knowledge of tracking software Technical...
Quality Assurance Specialist-Call Center
- Little Rock, AR (10 miles from Sherwood, AR)
- 45+ days ago
- Little Rock, AR (10 miles from Sherwood, AR)
- 45+ days ago
Scope Prepares, coordinates, and conducts quality reviews and needs assessments to ensure quality standards and service requirements are met. Essential Job Functions Evaluates and develops...
- Little Rock, AR (10 miles from Sherwood, AR)
- 60+ days ago
- Little Rock, AR (10 miles from Sherwood, AR)
- 60+ days ago
Company: Description: Reviews information for Account Manager pertaining to client insurance programs and helps draft insurance and reinsurance contracts. Works with Account Manager to drive...
Client Support Specialist - Employee Benefits
- Little Rock, AR (10 miles from Sherwood, AR)
- 60+ days ago
- Little Rock, AR (10 miles from Sherwood, AR)
- 60+ days ago
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11,000 of the industrys brightest...
Demographic Data for Sherwood, AR
Moving to Sherwood, AR? Find some basic demographic data about Sherwood, AR below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Sherwood, AR
Highest Education Level
Call Center Representatives in Sherwood, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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