Call Center Representative Jobs in North Little Rock, AR
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Conway, AR
- Conway, AR (14 miles from North Little Rock, AR)
- 1 day ago
- Conway, AR (14 miles from North Little Rock, AR)
- 1 day ago
Summary As a Call Center Representative - Conway, AR at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members...
Quality Assurance Specialist-Call Center
- Little Rock, AR (10 miles from North Little Rock, AR)
- 3 days ago
- Little Rock, AR (10 miles from North Little Rock, AR)
- 3 days ago
Job Purpose & Scope Prepares, coordinates, and conducts quality reviews and needs assessments to ensure quality standards and service requirements are met. Essential Job Functions Evaluates and...
Senior Contact Center Representative - Business Banking Support
- Little Rock, AR (10 miles from North Little Rock, AR)
- 4 days ago
- Little Rock, AR (10 miles from North Little Rock, AR)
- 4 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Little Rock, AR (10 miles from North Little Rock, AR)
- 4 days ago
- Little Rock, AR (10 miles from North Little Rock, AR)
- 4 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Contact Center Representative - Banking Support
- Little Rock, AR (10 miles from North Little Rock, AR)
- 4 days ago
- Little Rock, AR (10 miles from North Little Rock, AR)
- 4 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
HRES Contact Center Representative I - REMOTE
- Little Rock, AR (10 miles from North Little Rock, AR)
- 8 days ago
- Little Rock, AR (10 miles from North Little Rock, AR)
- 8 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Little Rock, AR (10 miles from North Little Rock, AR)
- 30+ days ago
- Little Rock, AR (10 miles from North Little Rock, AR)
- 30+ days ago
Overview Working at Arkansas Federal Credit Union Who we are Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal,...
Demographic Data for North Little Rock, AR
Moving to North Little Rock, AR? Find some basic demographic data about North Little Rock, AR below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in North Little Rock, AR
Highest Education Level
Call Center Representatives in North Little Rock, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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