Call Center Representative Jobs in Surprise, AZ

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 15 Jobs

Client Relations Specialist - Fast Track Opportunity to Freight Broker

Phoenix, AZ (22 miles from Surprise, AZ)
2 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
2 days ago

R43374 Associate Portfolio Executive - Entry Level Full Time Starting in Late Spring / Summer 2025 Primary Location: Phoenix, AZ United States of America This full-time role starts in the...

Call Center Representative - Phoenix, AZ

Phoenix, AZ (22 miles from Surprise, AZ)
2 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
2 days ago

Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information...

Call Center Representative

Phoenix, AZ (22 miles from Surprise, AZ)
4 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
4 days ago

Call Center Representative Optum Home Solutions is a rapidly growing brand in the acrylic bath remodeling industry....

Remote Work

Senior Contact Center Representative - Business Banking Support

Phoenix, AZ (22 miles from Surprise, AZ)
4 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
4 days ago

We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...

Remote Work

Sr Email/Chat Contact Center Representative - Banking Support

Phoenix, AZ (22 miles from Surprise, AZ)
4 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
4 days ago

Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...

HRES Contact Center Representative I - REMOTE

Phoenix, AZ (22 miles from Surprise, AZ)
8 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
8 days ago

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...

Remote Work

Educational Program & Client Support Specialist

Phoenix, AZ (22 miles from Surprise, AZ)
9 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
9 days ago

This job was posted by : For more information, please see: The Educational Program & Client Support Manager is responsible for providing educational and operational support to BVAs clients. This...

Call Center Representative

Phoenix, AZ (22 miles from Surprise, AZ)
9 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
9 days ago

Transportation Specialists Location: Tempe, AZ 85284 Training: First 5 weeks is training, Mon-Fri 9:30-6 (2 weeks onsite/in person, virtual 3 weeks, then hybrid AFTER training, 3 days in office, 2...

In-Home Caregiver & Client Support Specialist

Peoria, AZ (8 miles from Surprise, AZ)
10 days ago

Peoria, AZ (8 miles from Surprise, AZ)
10 days ago

In-Home Caregiver Location: Flexible Job Type: Full-Time / Part-Time Agency: HomeWell Care Services Are you a compassionate and dedicated individual looking to make a difference in the lives of...

Customer Service Call Center Representative

Phoenix, AZ (22 miles from Surprise, AZ)
12 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
12 days ago

Id : 2331731, Title : Customer Service Call Center Representative, Category : CE Inbound Sales and Service, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...021, ExternalPostedStartDate...

Child Support Services Call Center Agent

Phoenix, AZ (22 miles from Surprise, AZ)
12 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
12 days ago

Selective Preference(s): The ideal candidate for this position will have: - A minimum of two (2) years of extensive inbound call center experience....

Remote Work

Client Support Specialist

Phoenix, AZ (22 miles from Surprise, AZ)
19 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
19 days ago

Our client is hiring for Customer Support positions on their Consumer Lending team. This is a great opportunity to get your foot in the door with an established company in the financial field...

Lead Client Support Specialist

Phoenix, AZ (22 miles from Surprise, AZ)
29 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
29 days ago

Join the CPLC Corazón team, impacting the lives of people who have been affected by the justice system. CPLC Corazón is a client-centered center with bilingual staff where all cultures are welcome...

Student Worker - Student Contact Center - Call Center Specialist

Phoenix, AZ (22 miles from Surprise, AZ)
45+ days ago

Phoenix, AZ (22 miles from Surprise, AZ)
45+ days ago

Position Summary/Purpose: Grand Canyon Education (GCE) is seeking a Call Center Specialist (NFWS) to support the mission of Grand Canyon University through GCE's Student Contact Center. The...

Call Center Agent

Phoenix, AZ (22 miles from Surprise, AZ)
45+ days ago

Phoenix, AZ (22 miles from Surprise, AZ)
45+ days ago

Call Center Agent US-AZ - Phoenix Administrative/Clerical Fortune 500 Clients 2/26/2025 5:41:59 PM About Acro Acro Service Corp. (Acro) is a one of the largest U.S. staffing firms providing...

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Demographic Data for Surprise, AZ

Moving to Surprise, AZ? Find some basic demographic data about Surprise, AZ below.

Median Age

Average Household Income

Home Value vs Household Income in Surprise, AZ

Local

National

Total Population

146,933

Number of Businesses

1,751

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Surprise, AZ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Surprise, AZ offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Surprise, AZ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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