Call Center Representative Jobs in Alaska
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Medical Patient Services Representative - Call Center
- Anchorage, AK
- 1 day ago
- Anchorage, AK
- 1 day ago
Job Details Job Location: ANCHORAGE, AK Position Type: Part Time Education Level: High School Salary Range: $19.24 - $24.05 Hourly Travel Percentage: None Job Shift: Day This is a remote,...
Senior Contact Center Representative - Business Banking Support
- Juneau, AK
- 4 days ago
- Juneau, AK
- 4 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkJob Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkPay Range:$25.00 - $30.04 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our...
Job Title : Call Center Representative I Reports to: Branch Manager Location: Wasilla Purpose: Provide information and customer service concerning the credit union and its products and services to credit...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Receptionist/Call Center Agent - $500 Sign-On Bonus
- Fairbanks, AK
- 30+ days ago
- Fairbanks, AK
- 30+ days ago
Receptionist/Call Center Agent |Alaska Behavioral Health Administrative Team Who We Are At Alaska Behavioral Health, our mission is to strengthen Alaska communities and improve the lives of our...
Call Center Representative - PAMC Food Nutrition
- Anchorage, AK
- 60+ days ago
- Anchorage, AK
- 60+ days ago
This posting is for multiple openings of Call Center Representative in Providence Alaska Medical Center: 2 positions open for Per Diem, 0.01, Hours are as needed. Apply today!...
Demographic Data for Alaska
Moving to Alaska? Find some basic demographic data about Alaska below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Alaska
Highest Education Level
Call Center Representatives in Alaska offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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