Call Center Manager Jobs in Washington
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
WM Customer Experience Supervisor in Olympia , Washington As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color,...
Call Center Lead Sound Credit Union - Tacoma, WA Posted: 3/9/2025 - Expires: 6/7/2025 Job ID: 286360829 Apply Now I have already applied Save Job Print Email Share Job Description Job Details...
Lincoln Financial Group Retirement Plan Call Center Supervisor in Olympia , Washington Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at...
Remote WorkStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Columbia River Veterinary Specialists of Vancouver, WA is seeking a full-time Client Service Supervisor to join our leadership and support our growing team! Here at CRVS we take great pride in...
Americas number one growing acrylic bath company, Luxury Bath of Seattle is looking to hire an experienced Call Center Manager in our Tukwila, WA office....
Americas number one growing acrylic bath company, Luxury Bath of Seattle is looking to hire an experienced Assistant Call Center Manager in our Tukwila, WA office....
Responds to patient complaints and concerns in coordination with call center manager and clinic management when necessary....
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Washington
Highest Education Level
Call Center Managers in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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