Call Center Manager Jobs in South Carolina
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Proficiency in call center software, CRM systems, and workforce management tools. Excellent verbal and written communication skills....
WM Customer Experience Supervisor in Columbia , South Carolina As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race,...
Lincoln Financial Group Retirement Plan Call Center Supervisor in Columbia , South Carolina Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work...
Remote WorkCustomer Experience Supervisor I - Haywood Mall
- Greenville, SC
- 13 days ago
- Greenville, SC
- 13 days ago
Customer Experience Supervisor I - Haywood Mall Location: Greenville, SC, United States - Haywood Mall 700 Haywood Rd Job ID: 1093382 Store Hourly Positions Job Type: Full-Time Date Updated: Feb...
Customer Service Team Leader CSTL Starting Salary: 11.90 per hour Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers,...
Store - Florence, SC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform. Job...
Charleston County Public Works Department is looking for a highly motivated, qualified individual to join our team! We offer competitive salary, great benefits package, paid holidays, vacation,...
Customer Experience Supervisor I - Coastal Grand Mall
- Myrtle Beach, SC
- 60+ days ago
- Myrtle Beach, SC
- 60+ days ago
Customer Experience Supervisor I - Coastal Grand Mall Location: Myrtle Beach, SC, United States - Coastal Grand Mall 1800 Coastal Grand Cir Job ID: 1104507 Store Hourly Positions Job Type:...
Customer Experience Supervisor I - Northwoods Mall
- North Charleston, SC
- 60+ days ago
- North Charleston, SC
- 60+ days ago
Customer Experience Supervisor I - Northwoods Mall Location: N Charleston, SC, United States - Northwoods Mall 2150 Northwoods Blvd Unit E100 Job ID: 1093383 Store Hourly Positions Job Type:...
Demographic Data for South Carolina
Moving to South Carolina? Find some basic demographic data about South Carolina below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in South Carolina
Highest Education Level
Call Center Managers in South Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »