Call Center Manager Jobs in Bridgewater, NJ
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Associate Director, Call Center Strategy
- Hopewell, NJ (15 miles from Bridgewater, NJ)
- 8 days ago
- Hopewell, NJ (15 miles from Bridgewater, NJ)
- 8 days ago
They collaborate to develop & deliver training for impacted teams and manage external partner relationships to deliver best in class Call Center experiences for patients & customers....
Associate Director, Call Center Innovation
- Hopewell, NJ (15 miles from Bridgewater, NJ)
- 8 days ago
- Hopewell, NJ (15 miles from Bridgewater, NJ)
- 8 days ago
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments...
Renewal by Andersen Bilingual Call Center Lead Generator in Bridgewater , New Jersey Call Center Lead Generator - MUST LIVE IN NEW JERSEY Renewal by Andersen - Metro and Midwest Renewal by...
Remote WorkCall Center Lead Generator - MUST LIVE IN NEW JERSEY
- Elizabeth, NJ (23 miles from Bridgewater, NJ)
- 22 days ago
- Elizabeth, NJ (23 miles from Bridgewater, NJ)
- 22 days ago
Call Center Lead Generator - MUST LIVE IN NEW JERSEY Renewal by Andersen - Metro and Midwest Renewal by Andersen windows is the custom division of Andersen windows. Founded in 1903, Andersen...
Remote WorkDemographic Data for Bridgewater, NJ
Moving to Bridgewater, NJ? Find some basic demographic data about Bridgewater, NJ below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Bridgewater, NJ
Highest Education Level
Call Center Managers in Bridgewater, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Expediting
- Call Center Management
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Liaison
- Onboarding
- Team Leading
- Health Care
- Referrals
- General Office Duties
- Listening
- Telephone Skills
- Staffing
- Retail
- Conflict Resolution
- High School Diploma
- Military Background
- Implementation
- Driving
- Verbal Communication
- Investigation
- Typing
- Mentoring
- Collaboration
- Employee Development
- Multitasking
- Coaching
- Sales
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »