Call Center Manager Jobs in Michigan
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
WM Customer Experience Supervisor in Lansing , Michigan As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color,...
Lincoln Financial Group Retirement Plan Call Center Supervisor in Lansing , Michigan Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at home...
Remote WorkCustomer Experience Supervisor I - Lakeside S/C
- Sterling Heights, MI
- 5 days ago
- Sterling Heights, MI
- 5 days ago
Customer Experience Supervisor I - Lakeside S/C Location: Sterling Heights, MI, United States - Lakeside S/C 14300 Lakeside Cir Job ID: 1104543 Store Hourly Positions Job Type: Full-Time Date...
The Contact Center Supervisor supervises, forecasting, capacity planning, scheduling and real time staffing activities to ensure contact center service level agreements and key performance...
Join my growing client as their Call Center Director! You will have the opportunity to work cross-functionally with product development, engineering, sales and more as you steer strategy of this...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
This position will require onsite presence at our facility in the Detroit metro area. This position will also require flexible availability to include evenings and weekends. The onsite Call Center...
Customer Experience Supervisor I - Westland Shopg Cntr
- Westland, MI
- 60+ days ago
- Westland, MI
- 60+ days ago
Customer Experience Supervisor I - Westland Shopg Cntr Location: Westland, MI, United States - Westland Shopg Cntr 35000 W Warren Rd Job ID: 1092882 Store Hourly Positions Job Type: Full-Time Date...
Customer Experience Supervisor I - Crossroads Mall
- Portage, MI
- 60+ days ago
- Portage, MI
- 60+ days ago
Customer Experience Supervisor I - Crossroads Mall Location: Portage, MI, United States - Crossroads Mall Mi 6580 S Westnedge Ave Job ID: 1104428 Store Hourly Positions Job Type: Full-Time Date...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Michigan
Highest Education Level
Call Center Managers in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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