Call Center Manager Jobs in Maryland
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Company Name Blue Dot Heating, Air Conditioning Overview Blue Dot Services has been serving its customers throughout Maryland for over 40 years! It has been serving its customers with HVAC,...
Call Center Manager Creating a fresh solution to bath remodeling, St....
Call Center Supervisor, Day Shift, Germantown Cardiac Associates
- Rockville, MD
- 2 days ago
- Rockville, MD
- 2 days ago
Cardiac Associates - Germantown If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire an experienced...
TAX PRACTICIONER CALL CENTER SUPERVISOR (REVENUE ADMINISTRATOR I) (Taxpayer Services Division)
- Annapolis, MD
- 26 days ago
- Annapolis, MD
- 26 days ago
TAX PRACTICIONER CALL CENTER SUPERVISOR (REVENUE ADMINISTRATOR I) Taxpayer Services Division Recruitment #2... DEPARTMENTCOMP Revenue Administration B DATE OPENED3/21/2025 3:00:00 PM FILING...
Call Center Supervisor/Team Lead
- Annapolis Junction, MD
- 28 days ago
- Annapolis Junction, MD
- 28 days ago
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have...
Strong technical skills, computer knowledge and workforce management experience. Must be reliable and self-motivated and have the ability to motivate others....
Remote WorkASM Research, An Accenture Federal Services Company Contact Center Supervisor - SME in Annapolis , Maryland Responsible for supervising direct reports who provide assistance, services, resources,...
One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to...
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Maryland
Highest Education Level
Call Center Managers in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Expediting
- Call Center Management
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Onboarding
- Liaison
- Team Leading
- Health Care
- Referrals
- General Office Duties
- Listening
- Telephone Skills
- Staffing
- Retail
- Conflict Resolution
- High School Diploma
- Military Background
- Implementation
- Driving
- Verbal Communication
- Investigation
- Typing
- Mentoring
- Collaboration
- Employee Development
- Multitasking
- Coaching
- Sales
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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