Call Center Manager Jobs in Wheaton, MD
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Director, Call Center for Healthcare Payer/Vendor Services
- Bowie, MD (16 miles from Wheaton, MD)
- 4 hours ago
- Bowie, MD (16 miles from Wheaton, MD)
- 4 hours ago
Strong technical skills, workforce management expertise, and computer proficiency. Reliable, self-driven, and capable of motivating others....
Customer Experience Supervisor
- Washington, DC (10 miles from Wheaton, MD)
- 1 day ago
- Washington, DC (10 miles from Wheaton, MD)
- 1 day ago
WM Customer Experience Supervisor in Washington , District Of Columbia As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to...
Retirement Plan Call Center Supervisor
- Washington, DC (10 miles from Wheaton, MD)
- 3 days ago
- Washington, DC (10 miles from Wheaton, MD)
- 3 days ago
Lincoln Financial Group Retirement Plan Call Center Supervisor in Washington , District Of Columbia Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible...
Remote Work- Arlington, VA (11 miles from Wheaton, MD)
- 13 days ago
- Arlington, VA (11 miles from Wheaton, MD)
- 13 days ago
Contact Center Supervisor Dunhill Professional Search View Employer's ProfileFOLLOW EMPLOYER Yesterday Public Trust Unspecified Unspecified Arlington, VA (ON-SITE/OFFICE) Job Details Contact...
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Retail Customer Experience Manager - FULL TIME - Nights and Mid Shifts
- Washington, DC (10 miles from Wheaton, MD)
- 15 days ago
- Washington, DC (10 miles from Wheaton, MD)
- 15 days ago
Michaels Retail Customer Experience Manager - FULL TIME - Nights and Mid Shifts in DC , Virginia Store - DC-ALEXANDRIA/NORTH, VA Deliver a customer centric shopping experience by managing and...
- Arlington, VA (11 miles from Wheaton, MD)
- 22 days ago
- Arlington, VA (11 miles from Wheaton, MD)
- 22 days ago
Job Description: Contact Center Supervisor Arlington, VA **US Citizen** We are looking for someone to join our team as a contact center supervisor. This is a great opportunity for someone with...
Contact Center Supervisor - Senior
- Arlington, VA (11 miles from Wheaton, MD)
- 25 days ago
- Arlington, VA (11 miles from Wheaton, MD)
- 25 days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Contact Center Supervisor - SME
- Arlington, VA (11 miles from Wheaton, MD)
- 25 days ago
- Arlington, VA (11 miles from Wheaton, MD)
- 25 days ago
Contact Center Supervisor - SME #1442 Arlington, VA JOB FAMILY MG POSITION TYPE Full-time Job Description Responsible for supervising direct reports who provide assistance, services, resources,...
- Fulton, MD (10 miles from Wheaton, MD)
- 30+ days ago
- Fulton, MD (10 miles from Wheaton, MD)
- 30+ days ago
One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to...
Customer Service/Call Center Manager
- Alexandria, VA (15 miles from Wheaton, MD)
- 45+ days ago
- Alexandria, VA (15 miles from Wheaton, MD)
- 45+ days ago
. -5 years call center experience -2 years min call center management experience -5 years MS Office experience -Excellent verbal and written communication experience...
Customer Experience Supervisor I - Wheaton Plaza Location: Wheaton, MD, United States - Wheaton Plaza 11160 Veirs Mill Rd Job ID: 1104815 Store Hourly Positions Job Type: Full-Time Pay Range:...
Customer Experience Supervisor I - Springfield Mall
- Springfield, VA (21 miles from Wheaton, MD)
- 60+ days ago
- Springfield, VA (21 miles from Wheaton, MD)
- 60+ days ago
Customer Experience Supervisor I - Springfield Mall Location: Springfield, VA, United States - Springfield Mall 6699 Springfield Mall Job ID: 1092884 Store Hourly Positions Job Type: Full-Time...
Call Center Operations Manager
- New Carrollton, MD (10 miles from Wheaton, MD)
- 90+ days ago
- New Carrollton, MD (10 miles from Wheaton, MD)
- 90+ days ago
of call center experience preferred About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain...
Customer Experience Supervisor I - Forest Village Park
- Forestville, MD (15 miles from Wheaton, MD)
- 90+ days ago
- Forestville, MD (15 miles from Wheaton, MD)
- 90+ days ago
Customer Experience Supervisor I - Forest Village Park Location: Forestville, MD, United States - Forest Village Park 3401 Donnell Dr Job ID: 1113665 Store Hourly Positions Job Type: Full-Time Pay...
Demographic Data for Wheaton, MD
Moving to Wheaton, MD? Find some basic demographic data about Wheaton, MD below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Wheaton, MD
Highest Education Level
Call Center Managers in Wheaton, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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