Call Center Manager Jobs in Downers Grove, IL

A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.

Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.

1-7 of 7 Jobs

Supervisor, Call Center- Access Management Operations

Downers Grove, IL
14 days ago

Downers Grove, IL
14 days ago

Overview The Access Management - Call Center Operations Supervisor will oversee day-to-day operations of patient referral intake process and all Access Management Agents, including daily contact...

Call Center Lead

Lombard, IL (4 miles from Downers Grove, IL)
24 days ago

Lombard, IL (4 miles from Downers Grove, IL)
24 days ago

Identifies team issues and concerns and suggests their resolution to Call Center Manager....

Workforce Manager, Call Center

Chicago, IL (20 miles from Downers Grove, IL)
60+ days ago

Chicago, IL (20 miles from Downers Grove, IL)
60+ days ago

management ensuring timely and accurate scheduling and responding to real time changes Utilize data and analytics to generate insights, track key performance indicators (KPIs), and prepare regular...

Call Center Manager

Chicago, IL (20 miles from Downers Grove, IL)
60+ days ago

Chicago, IL (20 miles from Downers Grove, IL)
60+ days ago

Job Details Job Location : Chicago, IL Position Type : Full Time Education Level : 4 Year Degree Salary Range : $62,000.00 - $62,000.00 Salary Travel Percentage : None Job Shift : Day Job Category...

Remote Work

Call Center Supervisor

Chicago, IL (20 miles from Downers Grove, IL)
60+ days ago

Chicago, IL (20 miles from Downers Grove, IL)
60+ days ago

Job Details Job Location : Chicago, IL Position Type : Full Time Education Level : 2 Year Degree Salary Range : $62,000.00 - $62,000.00 Salary/year Travel Percentage : None Job Shift : Any Job...

Remote Work

Customer Experience Supervisor I - Golf Mill S/C

Niles, IL (18 miles from Downers Grove, IL)
60+ days ago

Niles, IL (18 miles from Downers Grove, IL)
60+ days ago

Customer Experience Supervisor I - Golf Mill S/C Location: Niles, IL, United States - Golf Mill S/C 220 Golf Mill Ctr Job ID: 1104402 Store Hourly Positions Job Type: Full-Time Date Updated: Dec...

Crisis Supervisor - Call Center

Wheaton, IL (5 miles from Downers Grove, IL)
90+ days ago

Wheaton, IL (5 miles from Downers Grove, IL)
90+ days ago

Crisis services is located in the newest building on the DuPage County Campus in Wheaton, IL., We provide 24/7 crisis mental health services to County Residents who may be experiencing a mental...

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Demographic Data for Downers Grove, IL

Moving to Downers Grove, IL? Find some basic demographic data about Downers Grove, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Downers Grove, IL

Local

National

Total Population

57,972

Number of Businesses

2,436

City Size

Medium

Call Center Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Call Center Management

In today's fiercely competitive marketplace, the essence of a successful business lies in its ability to create and maintain enduring customer relationships. While products and services are...

Salary for Call Center Manager Jobs in Downers Grove, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Managers in Downers Grove, IL offer the following education background

Bachelor's Degree

37.6%

High School or GED

19.5%

Associate's Degree

14.5%

Master's Degree

12.6%

Vocational Degree or Certification

11.3%

Some College

3.1%

Doctorate Degree

0.9%

Some High School

0.4%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Managers in Downers Grove, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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