Call Center Manager Jobs in Georgia
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
WM Customer Experience Supervisor in Atlanta , Georgia As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color,...
Lincoln Financial Group Retirement Plan Call Center Supervisor in Atlanta , Georgia Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at home...
Remote WorkPlease do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform. Job...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Location This position is located at 220 Bobby Jones Expressway, Augusta, Georgia, 30907 United States Role Summary As a Contact Center Supervisor, you are responsible for developing and coaching...
Account Control Technology On-Site Operations Manager (Call Center) - Atlanta US-GA- Job ID: 2025-2021 Type: Full-Time # of Openings: 1 Category: Management Peachtree Corners, GA Overview Work...
Account Control Technology Supervisor (Call Center) - Atlanta US-GA- Job ID: 2025-2022 Type: Full-Time # of Openings: 2 Category: Management Peachtree Corners, GA Overview Work Location: This is...
Overview Work Location: This is an onsite position Compensation : $50-55k exempt/annual salary Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Customer Experience Supervisor I - Oglethorpe Mall
- Savannah, GA
- 20 days ago
- Savannah, GA
- 20 days ago
Customer Experience Supervisor I - Oglethorpe Mall Location: Savannah, GA, United States - Oglethorpe Mall 7804 Abercorn St Job ID: 1113677 Store Hourly Positions Job Type: Full-Time Date Updated:...
REQUIRED QUALIFICATIONS Minimum of 3-years of total call center experience or 1-year of call center management experience Associates degree or equivalent combination of education and relevant work experience...
Optimize workforce management, scheduling, and resource allocation to maximize efficiency and productivity....
REQUIRED QUALIFICATIONS Minimum of 3-years of total call center experience or 1-year of call center management experience Associate's degree or equivalent combination of education and relevant work...
Call monitoring through dial in or sit–ins to ensure consistent performance from CSRs, as well as the implementation of feedback on companywide initiatives, customer experience goals and our Guiding...
Customer Experience Supervisor I - Valdosta Mall
- Valdosta, GA
- 90+ days ago
- Valdosta, GA
- 90+ days ago
Customer Experience Supervisor I - Valdosta Mall Location: Valdosta, GA, United States - Valdosta Mall 1700 Norman Dr Job ID: 1113700 Store Hourly Positions Job Type: Full-Time Date Updated: Nov...
Demographic Data for Georgia
Moving to Georgia? Find some basic demographic data about Georgia below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Georgia
Highest Education Level
Call Center Managers in Georgia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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