Call Center Manager Jobs in Casselberry, FL
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Program Manager (call center operations)
- Orlando, FL (8 miles from Casselberry, FL)
- 1 day ago
- Orlando, FL (8 miles from Casselberry, FL)
- 1 day ago
. + Handles escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate conversion, compliance, and adherence...
Call Center Supervisor - PM/Overnight Shift
- Orlando, FL (8 miles from Casselberry, FL)
- 7 days ago
- Orlando, FL (8 miles from Casselberry, FL)
- 7 days ago
Company Description Starting pay rate: $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it. The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect...
- Orlando, FL (8 miles from Casselberry, FL)
- 24 days ago
- Orlando, FL (8 miles from Casselberry, FL)
- 24 days ago
Overview The Reservations Manager will oversee day-to-day sales process, operations and administration of the Reservations Office for the Rooms and Restaurants & Bars division. This includes...
Skills you'll bring for success: * 1 - 3 years previous call center experience * High School Diploma/GED or equivalent related business experience preferred * Strong written and verbal communication...
- Mount Dora, FL (22 miles from Casselberry, FL)
- 26 days ago
- Mount Dora, FL (22 miles from Casselberry, FL)
- 26 days ago
Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our Mt Dora FL location. This is an exciting career opportunity to get on board with the best...
In-Office Call Center Supervisor
- Orlando, FL (8 miles from Casselberry, FL)
- 30+ days ago
- Orlando, FL (8 miles from Casselberry, FL)
- 30+ days ago
Purpose The Owner Care Supervisor is responsible for interacting with resort guests and owners, providing information, assistance, and ensuring a superior customer service experience. This role...
- Orlando, FL (8 miles from Casselberry, FL)
- 45+ days ago
- Orlando, FL (8 miles from Casselberry, FL)
- 45+ days ago
Certification in call center management or related field (optional, but a plus)....
Contact Center Supervisor - PM Shift
- Maitland, FL (3 miles from Casselberry, FL)
- 60+ days ago
- Maitland, FL (3 miles from Casselberry, FL)
- 60+ days ago
Address and resolve team members' internal concerns and questions, escalate these to the Call Center Manager to assure prompt resolution....
Demographic Data for Casselberry, FL
Moving to Casselberry, FL? Find some basic demographic data about Casselberry, FL below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Casselberry, FL
Highest Education Level
Call Center Managers in Casselberry, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Expediting
- Call Center Management
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Liaison
- Onboarding
- Team Leading
- Health Care
- Referrals
- General Office Duties
- Listening
- Telephone Skills
- Staffing
- Retail
- Conflict Resolution
- High School Diploma
- Military Background
- Implementation
- Driving
- Verbal Communication
- Investigation
- Typing
- Mentoring
- Collaboration
- Employee Development
- Multitasking
- Coaching
- Sales
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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