Call Center Manager Jobs in Connecticut
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
WM Customer Experience Supervisor in Hartford , Connecticut As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color,...
Lincoln Financial Group Retirement Plan Call Center Supervisor in Hartford , Connecticut Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at...
Remote WorkContact Center Supervisor- Quality Assurance 3.7 3.7 out of 5 stars Stamford, CT Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an...
Customer Experience Supervisor I - Shoppes @ Buckland
- Manchester, CT
- 5 days ago
- Manchester, CT
- 5 days ago
Customer Experience Supervisor I - Shoppes @ Buckland Location: Manchester, CT, United States - Shoppes @ Buckland 344 V Buckland Hls Dr Ste 7000 Job ID: 1113599 Store Hourly Positions Job Type:...
Location: Hybrid (2 days in-office, Tuesday/day of choice) out of Amherst Center (Note: employees new to M&T's contact center will work in-office 5 days per week for first 6 months) -----...
Your challenges Manage the scheduling of personnel to ensure proper coverage for all functions, including sales support, technical support, and customer care. Track and analyze team performance...
Contact Center Supervisor- Digital Location: Candidate must be able to report to the Bridgeport Center on a hybrid schedule. Hours: Must be flexible Monday- Friday from 8am to 9pm / Sat-Sun 9am to...
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered,...
Demographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Connecticut
Highest Education Level
Call Center Managers in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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