Call Center Manager Jobs in Bridgeport, CT
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
- Port Jefferson Station, NY (19 miles from Bridgeport, CT)
- 9 days ago
- Port Jefferson Station, NY (19 miles from Bridgeport, CT)
- 9 days ago
Our busy Call Center, located at our Port Jefferson Station store, is in need of a Lead for the Department. The Call Center Lead will be responsible for overseeing the Catering Call Center team,...
Contact Center Supervisor- Digital Location: Candidate must be able to report to the Bridgeport Center on a hybrid schedule. Hours: Must be flexible Monday- Friday from 8am to 9pm / Sat-Sun 9am to...
Demographic Data for Bridgeport, CT
Moving to Bridgeport, CT? Find some basic demographic data about Bridgeport, CT below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Bridgeport, CT
Highest Education Level
Call Center Managers in Bridgeport, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Expediting
- Call Center Management
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Liaison
- Onboarding
- Team Leading
- Health Care
- Referrals
- General Office Duties
- Listening
- Telephone Skills
- Staffing
- Retail
- Conflict Resolution
- High School Diploma
- Military Background
- Implementation
- Driving
- Verbal Communication
- Investigation
- Typing
- Mentoring
- Collaboration
- Employee Development
- Multitasking
- Coaching
- Sales
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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