Customer Service Representative Jobs in Akron, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- North Canton, OH (15 miles from Akron, OH)
- moments ago
- North Canton, OH (15 miles from Akron, OH)
- moments ago
What Youll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and...
- Canton, OH (18 miles from Akron, OH)
- 1 hour ago
- Canton, OH (18 miles from Akron, OH)
- 1 hour ago
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you...
Crew Member: Customer Service / Cashier
- Orrville, OH (19 miles from Akron, OH)
- 1 hour ago
- Orrville, OH (19 miles from Akron, OH)
- 1 hour ago
The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced...
Overnight Customer Service / Cashier
- Canton, OH (18 miles from Akron, OH)
- 1 hour ago
- Canton, OH (18 miles from Akron, OH)
- 1 hour ago
Looking for Crew Members who can work after dinner and late nights. Times vary by restaurant. Schedules can start as early as 4:00pm or later. This shift has a wide variety of shift lengths,...
- Canton, OH (18 miles from Akron, OH)
- 12 hours ago
- Canton, OH (18 miles from Akron, OH)
- 12 hours ago
What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and...
Pharmacy Customer Service Associate
- Strongsville, OH (23 miles from Akron, OH)
- 23 hours ago
- Strongsville, OH (23 miles from Akron, OH)
- 23 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Brunswick, OH (20 miles from Akron, OH)
- 23 hours ago
- Brunswick, OH (20 miles from Akron, OH)
- 23 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
The Customer Care Specialist is responsible for relaying SCAT, ADA Complementary Paratransit, and METRO information, registering new applicants, selling passes to general public via face to face...
Customer Service Representative I
- Independence, OH (24 miles from Akron, OH)
- 1 day ago
- Independence, OH (24 miles from Akron, OH)
- 1 day ago
As a Customer Service Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional....
Remote Customer Service - Join Fast
- Canton, OH (18 miles from Akron, OH)
- 1 day ago
- Canton, OH (18 miles from Akron, OH)
- 1 day ago
un Remote Customer Service - Join Fast compensation: To be discussed. Key Responsibilities: Engage with customers via phone or chat Build and maintain strong relationships with clients Understand...
Remote WorkStore Customer Service Specialist
- Canton, OH (18 miles from Akron, OH)
- 1 day ago
- Canton, OH (18 miles from Akron, OH)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Account Representative
- Tallmadge, OH (6 miles from Akron, OH)
- 1 day ago
- Tallmadge, OH (6 miles from Akron, OH)
- 1 day ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
- Alliance, OH (22 miles from Akron, OH)
- 2 days ago
- Alliance, OH (22 miles from Akron, OH)
- 2 days ago
Kelly Services is seeking a temp to hire Customer Service / Inside Sales Representative to join a well-established, family-owned business in Alliance, OH. Requirements: In this dual customer...
Customer Service Representative- United States
- Hudson, OH (14 miles from Akron, OH)
- 2 days ago
- Hudson, OH (14 miles from Akron, OH)
- 2 days ago
Essential Job Functions – Responsibilities Communicate with customers via phone, fax, and email Process customer orders for parts and service Create and distribute quotations of parts and service...
- Canton, OH (18 miles from Akron, OH)
- 2 days ago
- Canton, OH (18 miles from Akron, OH)
- 2 days ago
Position Summary: Patient accounting skills in four or more areas: 1. billing, 2. insurance collections, 3. customer service, 4. cash posting and 5. Administrative support. Responsibilities...
Demographic Data for Akron, OH
Moving to Akron, OH? Find some basic demographic data about Akron, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Akron, OH
Highest Education Level
Customer Service Representatives in Akron, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Order Entry
- First In, First Out
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Telephone Skills
- Listening
- Friendliness
- High School Diploma
- Retail
- Military Background
- Driving
- Punctual
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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