Customer Service Representative Jobs in Martinsburg, WV
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Fil-Tec, Inc.
- Smithsburg, MD (24 miles from Martinsburg, WV)
- 2 days ago
- Fil-Tec, Inc.
- Smithsburg, MD (24 miles from Martinsburg, WV)
- 2 days ago
., as a Customer Service Representative! We are looking for a dedicated individual with a passion for providing exceptional customer service....
Customer Service Engineer (System Administrator) (ESOM)
- Martinsburg, WV
- 1 hour ago
- Martinsburg, WV
- 1 hour ago
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our...
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 13 hours ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 13 hours ago
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
- Inwood, WV (6 miles from Martinsburg, WV)
- 1 day ago
- Inwood, WV (6 miles from Martinsburg, WV)
- 1 day ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to...
Part Time Customer Service Clerk
- Purcellville, VA (23 miles from Martinsburg, WV)
- 2 days ago
- Purcellville, VA (23 miles from Martinsburg, WV)
- 2 days ago
This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
Customer Support Representative
- Clear Brook, VA (15 miles from Martinsburg, WV)
- 2 days ago
- Clear Brook, VA (15 miles from Martinsburg, WV)
- 2 days ago
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Customer Support Representative in Winchester,...
Customer Service Representative
- Dulles, VA (11 miles from Martinsburg, WV)
- 3 days ago
- Dulles, VA (11 miles from Martinsburg, WV)
- 3 days ago
Customer Service Representative Job Description Serve as an enthusiastic ambassador of the companys Mission in Service, processing customer complaints, managing estimates, handling phone calls, and...
Entry Level Hybrid Customer Service Representative
- Winchester, VA (23 miles from Martinsburg, WV)
- 4 days ago
- Winchester, VA (23 miles from Martinsburg, WV)
- 4 days ago
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be: Provide...
Entry Level Customer Service Representative
- Winchester, VA (23 miles from Martinsburg, WV)
- 4 days ago
- Winchester, VA (23 miles from Martinsburg, WV)
- 4 days ago
We're actively looking for Customer Service Representatives that will focus on consumer loans inquiry or account services....
2nd Shift - Hybrid Customer Service Representative
- Winchester, VA (23 miles from Martinsburg, WV)
- 4 days ago
- Winchester, VA (23 miles from Martinsburg, WV)
- 4 days ago
Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be:...
Distribution Customer Service Representative
- Winchester, VA (23 miles from Martinsburg, WV)
- 6 days ago
- Winchester, VA (23 miles from Martinsburg, WV)
- 6 days ago
Overview The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt...
- Purcellville, VA (23 miles from Martinsburg, WV)
- 6 days ago
- Purcellville, VA (23 miles from Martinsburg, WV)
- 6 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
141 - Myersville - Customer Service Representative
- Myersville, MD (22 miles from Martinsburg, WV)
- 7 days ago
- Myersville, MD (22 miles from Martinsburg, WV)
- 7 days ago
141 - Myersville - Customer Service Representative First United Bank, Myersville Office, 209 Main Street, Myersville, Maryland, United States of America Req #847 Friday, April 11, 2025 For more than...
143 - Hagerstown - Customer Service Representative
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 7 days ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 7 days ago
143 - Hagerstown - Customer Service Representative First United Bank, Hagerstown Office, 130 South Edgewood Drive, Hagerstown, Maryland, United States of America Req #848 Friday, April 11, 2025 For...
Client Services Representative
- Purcellville, VA (23 miles from Martinsburg, WV)
- 9 days ago
- Purcellville, VA (23 miles from Martinsburg, WV)
- 9 days ago
Company Description: At Blue Ridge Veterinary Associates, we employ the finest veterinary professionals to deliver high-quality medical services while promoting a culture of compassion and...
Demographic Data for Martinsburg, WV
Moving to Martinsburg, WV? Find some basic demographic data about Martinsburg, WV below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Martinsburg, WV
Highest Education Level
Customer Service Representatives in Martinsburg, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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